Using Netflix on your PlayStation

Welcome to Netflix on your PlayStation! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD

Netflix is available on PlayStation 3, PlayStation 4, and PlayStation Vita.

PlayStation 3

Netflix streaming features on PlayStation 3 include:

Supported Regions

Netflix is available on the Sony PlayStation 3 in all regions where the Netflix service is available.

Navigation

Browse rows of movie posters or select Search to find movies.

Resolution

Stream TV shows and movies up to 1080p. Titles with an HD symbol will stream in high definition if your internet connection supports 5 megabits per second or more.

Subtitles & Alternate Audio

Select Audio and Subtitles to turn on subtitles or 5.1 surround sound if they are offered by the TV show or movie.

2nd Screen

Use the Netflix app on an iPad, iPhone, iPod Touch, or Android device as a 2nd Screen for your PlayStation's Netflix app.

PlayStation 4

Netflix streaming features on PlayStation 4 include:

Supported Regions

Netflix is available on the Sony PlayStation 4 in all regions where the Netflix service is available.

Navigation

Browse rows of movie posters or select Search to find movies.

Resolution

Stream TV shows and movies up to 1080p. Titles with an HD symbol will stream in high definition if your internet connection supports 5 megabits per second or more.

Subtitles & Alternate Audio

Select Audio and Subtitles to turn on subtitles or 5.1 surround sound if they are offered by the TV show or movie.

2nd Screen

Use the Netflix app on an iPad, iPhone, iPod touch, or Android device as a 2nd Screen for your PlayStation's Netflix app.

PlayStation 4 Pro

Netflix streaming features on PlayStation 4 Pro include:

Supported Regions

Netflix is available on the Sony PlayStation 4 Pro in all regions where the Netflix service is available.

Navigation

Browse rows of movie posters or select Search to find movies.

Resolution

Stream TV shows and movies up to Ultra HD. Titles with an Ultra HD symbol will stream in ultra high definition if your internet connection supports 25 megabits per second or more.

Subtitles & Alternate Audio

Select Audio and Subtitles to turn on subtitles or 5.1 surround sound if they are offered by the TV show or movie.

2nd Screen

Use the Netflix app on an iPad, iPhone, iPod touch, or Android device as a 2nd Screen for your PlayStation's Netflix app.

PlayStation Vita

Netflix streaming features on PlayStation Vita include:

Supported Regions

Netflix is available on the Sony PlayStation Vita in the US, Canada, and Latin America.

Navigation

Scroll up and down to browse through genres tailored specifically for you. To search, select Search from the top of the screen to look for a specific title. To fast forward and rewind, tap anywhere on the screen, then slide your finger along the progress bar to skim backward and forward through the title. Press the Back button to exit the movie.

Resolution

Stream TV shows and movies in 480p.

Subtitles and Audio

Select Audio and Subtitles to turn on subtitles and alternate language audio if they are offered by the TV show or movie.

To connect your PlayStation to your Netflix account, make sure you're on the home screen and connected to the Playstation Network. Then, follow the steps for your device below.

PlayStation 3

Download the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Select Yes when presented with: "To use this feature, you must download software. Do you want to download now?" The Netflix app will now begin downloading.

If you do not see the Netflix app in TV/Video Services, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Select Sign in on the Netflix home screen.

    • If you are not yet a member, set up your membership.

      Note:
      you may first be prompted to sign in to the PlayStation Network (PSN). If you see this prompt, you must sign in to your PlayStation Network account before continuing. If you've forgotten your sign in information, visit PlayStation.com to reset your PSN password.

      • The PSN sign-in prompt will ask for your Sign In ID (Email Address) and give you the option to "Sign In Automatically (Auto Sign-In)." Checking this box will usually eliminate the need to sign in to PlayStation Network each time you launch Netflix.

  3. Enter your Netflix email address and password.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when you attempt to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

PlayStation 4

Download the Netflix app

  1. From the home screen, navigate to the TV & Video section and select the Netflix icon.

    • If you're not already on the home screen, tap the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select Download. The Netflix app will now begin downloading.

If you do not see the Netflix app in TV & Video, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. From the home screen, navigate to the TV & Video section and select the Netflix icon.

    • If you're not already on the home screen, press the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select Sign in on the Netflix home screen.

  3. Enter your Netflix email address and password.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when you attempt to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

PlayStation 4 Pro

Download the Netflix app

  1. From the home screen, navigate to the TV & Video section and select the Netflix icon.

    • If you're not already on the home screen, tap the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select Download. The Netflix app will now begin downloading.

If you do not see the Netflix app in TV & Video, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. From the home screen, navigate to the TV & Video section and select the Netflix icon.

    • If you're not already on the home screen, press the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select Sign in on the Netflix home screen.

  3. Enter your Netflix email address and password.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when you attempt to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

PlayStation Vita

Download the Netflix app

Please note that Netflix is only available on the PlayStation Vita in the US, Canada, and Latin America.

  1. From the PS Vita home screen, navigate to the PS Store.

  2. To find the Netflix app, either select Search and then type Netflix, or select Games > All > Apps.

  3. Select the Netflix PS Vita entry.

  4. Select Download.

  5. Press the PlayStation button and pull the upper right corner of the page to the lower left to close the PS Store.

  6. The Netflix app is installed automatically once it has finished downloading.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. Open the Netflix app.

  2. Select Yes on the Are you a member of Netflix? screen.

    • If you are not yet a member, set up your membership.

    • If you see a prompt to sign in to the PlayStation Network (PSN), sign in to continue.

  3. Enter your Netflix email address and password.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when you attempt to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

To sign out of the Netflix account on your device, follow the steps below.

For Japanese PlayStations, use O instead of X to confirm the selection and X instead of O to cancel the selection in the troubleshooting steps below.

PlayStation 3

  1. Launch the Netflix app.

  2. Press O on your controller.

  3. Select the gear icon.

  4. Select Sign Out.

  5. Select Yes.

OR

If you can't sign in, try these steps:

  1. Begin from the PlayStation 3 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press X.

  4. Immediately after pressing X, press both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?

  5. Select Yes.

PlayStation 4

  1. Launch the Netflix app.

  2. Press O on your controller.

  3. Select the gear icon.

  4. Select Sign Out.

  5. Select Yes.

OR

If you can't sign in, try these steps:

  1. Begin from the PlayStation 4 Home Screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on your controller.

  4. Select Delete.

  5. Select OK.

PlayStation 4 Pro

  1. Launch the Netflix app.

  2. Press O on your controller.

  3. Select the gear icon.

  4. Select Sign Out.

  5. Select Yes.

OR

If you can't sign in, try these steps:

  1. Begin from the PlatStation 4 Home Screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on your controller.

  4. Select Delete.

  5. Select OK.

PlayStation Vita

Delete the Netflix app

  1. Begin from the PS Vita Home Screen.

  2. Press and hold your finger on the Netflix app until you see the … circle in the upper right corner of the Netflix app icon.

  3. Press the … circle.

  4. Select Delete.

  5. Select OK.

Sign out of Netflix

  1. Launch the Netflix app.

  2. Using the arrows on your device, enter the following sequence:
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  3. Select Sign Out, Start Over, or Deactivate.

  4. Try Netflix again.

Once the device finishes deactivating, you can connect as a different user. If you want to remove the Netflix app, you can delete the Netflix app from your Sony PlayStation.

Netflix is available in Ultra HD on the PlayStation 4 Pro. To stream in Ultra HD, you will need:

  • A TV compatible with Ultra HD streaming from Netflix, connected to your PlayStation 4 Pro via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to Auto or High. More information about video quality settings can be found in our Playback Settings article.

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