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Using Netflix on your PlayStation

Use this article to learn about Netflix features on your PlayStation and how to set up and sign out of your account. If you don't know if Netflix works on your device, follow the steps in the “Set Up Netflix” section.

Netflix Features
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Netflix in Ultra HD
Netflix in HDR

Netflix is available on PlayStation game consoles. Netflix streaming features on PlayStation include:

PlayStation 3

Supported regions
Netflix is available on the Sony PlayStation 3 in all regions where the Netflix service is available.

Navigation
Browse rows of movie posters or select Search to find movies.

Resolution
Stream TV shows and movies up to 1080p. Titles with an HD symbol will stream in high definition if your internet connection supports 5 megabits per second or more.

Subtitles & alternate audio
Select Audio and Subtitles to turn on subtitles or 5.1 surround sound if they are offered by the TV show or movie.

Second screen
Use the Netflix app on an iPhone, iPad, iPod Touch, or Android device as a second screen for your PlayStation's Netflix app.

PlayStation 4 and Playstation 4 Pro

Supported regions
Netflix is available on the Sony PlayStation 4 in all regions where the Netflix service is available.

Navigation
Browse rows of movie posters or select Search to find movies.

Resolution
Stream TV shows and movies up to 1080p HD on Playstation 4. Titles with an HD symbol will stream in high definition if your internet connection supports 5 megabits per second or more.

Stream TV shows and movies up to 4K Ultra HD on Playstation 4 Pro. Titles with an Ultra HD symbol will stream in ultra high definition if your internet connection supports 25 megabits per second or more.

Subtitles & alternate audio
Select Audio and Subtitles to turn on subtitles or 5.1 surround sound if they are offered by the TV show or movie.

Second screen
Use the Netflix app on an iPhone, iPad, iPod touch, or Android device as a second Screen for your PlayStation's Netflix app.

PlayStation 5

Supported regions
Netflix is available on the Sony PlayStation 5 in all regions where the Netflix service is available.

Navigation
Browse rows of movie posters or select Search to find movies.

Resolution
Stream TV shows and movies up to Ultra HD. Titles with an Ultra HD symbol will stream in ultra high definition if your internet connection supports 25 megabits per second or more.

Subtitles & alternate audio
Select Audio and Subtitles to turn on subtitles or 5.1 surround sound if they are offered by the TV show or movie.

Second screen
Use the Netflix app on an iPhone, iPad, iPod touch, or Android device as a second Screen for your PlayStation's Netflix app.

PlayStation Vita

Supported Regions
Netflix is available on the Sony PlayStation Vita in the United States, Canada, and Latin America.

Navigation
Scroll up and down to browse through genres tailored specifically for you. To search, select Search from the top of the screen to look for a specific title. To fast forward or rewind, tap anywhere on the screen, then slide your finger along the progress bar to skim backward or forward through the title. Press the Back button to exit the movie.

Resolution
Stream TV shows and movies in 480p.

Subtitles and Audio
Select Audio and Subtitles to turn on subtitles and alternate language audio if they are offered by the TV show or movie.

To connect your PlayStation to your Netflix account, make sure you're on the home screen and connected to the PlayStation Network. Then, follow the steps for your device below.

PlayStation 3

Download the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Select Yes when presented with: To use this feature, you must download software. Do you want to download now? The Netflix app will now begin downloading.

If you do not see the Netflix app in TV/Video Services, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Select Sign in on the Netflix home screen.

    • If you are not yet a member, set up your membership.

      Note:
      You may first be prompted to sign in to the PlayStation Network (PSN). If you see this prompt, you must sign in to your PlayStation Network account before continuing. If you've forgotten your sign in information, visit PlayStation.com to reset your PSN password.

      • The PSN sign-in prompt will ask for your email address and give you the option to Sign In Automatically (Auto Sign-In). Checking the Auto Sign-In box will usually eliminate the need to sign in to PlayStation Network every time you launch Netflix.

  3. Enter your Netflix email address and password.

Your device is now connected to your Netflix account.

PlayStation 4 and Playstation 4 Pro

Download the Netflix app

  1. From the home screen, navigate to the TV & Video section and select the Netflix icon.

    • If you're not already on the home screen, tap the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select Download. The Netflix app will now begin downloading.

If you do not see the Netflix app in TV & Video, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. From the home screen, navigate to the TV & Video section and select the Netflix icon.

    • If you're not already on the home screen, press the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select Sign in on the Netflix home screen.

  3. Enter your Netflix email address and password.

Your device is now connected to your Netflix account.

PlayStation 5

Download the Netflix app

  1. From the home screen, navigate to the Media section.

    • If you're not already on the home screen, tap the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select TV & Video and select the Netflix icon.

  3. Select Download. The Netflix app will now begin downloading.

If you do not see the Netflix app in TV & Video, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. From the home screen, navigate to the Media section.

    • If you're not already on the home screen, press the PS button in the middle of your controller.

      Note:
      You must be signed in to your PSN account to access the TV & Video section.

  2. Select TV & Video and select the Netflix icon.

  3. Select Sign in on the Netflix home screen.

  4. Enter your Netflix email address and password.

Your device is now connected to your Netflix account.

PlayStation Vita

Download the Netflix app

Please note that Netflix is only available on the PlayStation Vita in the United States, Canada, and Latin America.

  1. From the PS Vita home screen, navigate to the PS Store.

  2. To find the Netflix app, select Search and then type Netflix.

  3. Select the Netflix PS Vita entry.

  4. Select Download.

  5. Press the PlayStation button and pull the upper right corner of the page to the lower left to close the PS Store.

  6. The Netflix app is installed automatically once it has finished downloading.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. Open the Netflix app.

  2. Select Yes on the Are you a member of Netflix? screen.

    • If you are not yet a member, set up your membership.

    • If you see a prompt to sign in to the PlayStation Network (PSN), sign in to continue.

  3. Enter your Netflix email address and password.

Your device is now connected to your Netflix account.

Note:
Playstation Vita will sign into the main profile on the account and does not support switching profiles.

To sign out of the Netflix account on your device, follow the steps below.
For Japanese PlayStations, use O instead of X to confirm the selection and X instead of O to cancel the selection in the troubleshooting steps below.

PlayStation 3

  1. Launch the Netflix app.

  2. Press O on your controller.

  3. Select the gear icon.

  4. Select Sign Out.

  5. Select Yes.

If you were unable to sign out with the steps above, try the following:

  1. Begin from the PlayStation 3 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press X.

  4. Immediately after pressing X, press both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?

  5. Select Yes.

Once the device finishes deactivating, you can connect as a different user. If you want to remove the Netflix app, you can delete the Netflix app from your PlayStation.

PlayStation 4 and PlayStation 4 Pro

  1. Launch the Netflix app.

  2. Press O on your controller.

  3. Select the gear icon.

  4. Select Sign Out.

  5. Select Yes.

If you were unable to sign out with the steps above, try the following:

  1. Begin from the PlayStation 4 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on your controller.

  4. Select Delete.

  5. Select OK.

Once the device finishes deactivating, you can connect as a different user. If you want to remove the Netflix app, you can delete the Netflix app from your PlayStation.

PlayStation 5

  1. Launch the Netflix app.

  2. Press O on your controller.

  3. Select the gear icon.

  4. Select Sign Out.

  5. Select Yes.

If you were unable to sign out with the steps above, try the following:

  1. Begin from the PlayStation 5 Home Screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on your controller.

  4. Select Delete.

  5. Select OK.

Once the device finishes deactivating, you can connect as a different user. If you want to remove the Netflix app, you can delete the Netflix app from your PlayStation.

PlayStation Vita

Sign out of Netflix

  1. Launch the Netflix app.

  2. Using the arrows on your device, enter the following sequence:
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  3. Select Sign Out, Start Over, or Deactivate.

  4. Try Netflix again.

Once the device finishes deactivating, you can connect as a different user. If you want to remove the Netflix app, you can delete the Netflix app from your PlayStation.

  1. Netflix is available in Ultra HD on select PlayStation game consoles. To stream in Ultra HD, you need:

  • A TV compatible with Ultra HD streaming from Netflix, connected to your PlayStation via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A Netflix plan that supports streaming in Ultra HD.

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to Auto or High.

The following PlayStation models currently support Netflix in Ultra HD:

  • PlayStation 4 Pro

  • PlayStation 5

Netflix is available in HDR on select PlayStation game consoles. To stream in HDR, you will need:

  • A smart TV that supports either Dolby Vision or HDR10 and Netflix, connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A Netflix plan that supports streaming in Ultra HD.

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to High.

The following Playstation models currently support Netflix in HDR:

  • Playstation 4 Pro

  • Playstation 5

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