Using Netflix on your Hisense TV or streaming media player

Welcome to Netflix on your Hisense TV or Hisense Google TV streaming media player! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD

Netflix is available on many Hisense devices. Streaming features on supported devices include:

Supported Regions:

Netflix is available on Hisense TVs and streaming media players in the US, Canada, Latin America, EU, Australia, and New Zealand.

Navigation

On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution

Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio

Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls

Netflix allows you to set parental controls on individual profiles.

To connect your Hisense TV or Hisense Google TV streaming media player to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.

Please note that Netflix is only available on Hisense TVs and streaming media players in the US, Canada, Latin America, EU, Australia, and New Zealand.

If you see the Hicast@ button on your Hisense remote:

  1. Press the Hicast@ button on your Hisense remote.

  2. Select Netflix.

  3. Select Member sign in.

  4. Enter the email and password associated with your Netflix account.

    1. If you are not yet a member, set up your membership.

  5. Select Continue.

Your device is now connected to your Netflix account. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  • Select Sign Out, Start Over, or Deactivate.

If you see the All Apps button on your Hisense remote:

  1. Press the All Apps button on your Hisense remote.

  2. Select Netflix.

  3. Select Member sign in.

  4. Enter the email and password associated with your Netflix account.

    1. If you are not yet a member, set up your membership.

  5. Select Continue.

Your device is now connected to your Netflix account. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  • Select Sign Out, Start Over, or Deactivate.

If you are using a Hisense Roku TV:

  1. From the home screen, choose Netflix.

  2. Select Sign In.​

  3. If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.

    1. If you are not yet a member, set up your membership.

  4. Enter your member email address and select next.

  5. Enter your account password and select sign in.

  6. Select Start.

Your device is now connected. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  • Select Sign Out, Start Over, or Deactivate.

To sign out of the Netflix account on your device, follow the steps below.

Sign out through your Hisense device

  1. Start from the Home screen.

  2. Select Settings.

  3. Select Applications.

    1. ​​If Applications is missing, go to Network > Applications.

  4. Select Netflix, then select Deactivate.

If you don't have the options above, follow the steps below.

Sign out through Netflix

  1. Begin from the Netflix home screen.

  2. Navigate up and select Settings or the Gear icon gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

  3. You will now be given the option to sign in as a different Netflix member.

If you are using a Hisense Roku TV

  1. Begin from the Netflix home screen.

  2. Navigate up and select Settings or the Gear icon gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

  3. You will now be given the option to sign in as a different Netflix member.

Netflix is available in Ultra HD on most Hisense Ultra HD TVs. To stream in Ultra HD, you will need: