Using Netflix on your Hisense TV or set-top box

Welcome to Netflix on your Hisense TV or Hisense Google TV set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on many Hisense devices.

Netflix streaming features on supported devices include:

Navigation:
On most devices, Netflix lets you browse through rows of movies and TV shows, including a row dedicated to your My List selections. Each row represents a category (Comedy, Drama, TV shows, etc) that we present to you based on what you’ve watched. More information about how we recommend and display movies on your device can be found here.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Supported Regions:
Netflix is available in a number of countries across the world, and most devices will work wherever Netflix is available, though some older devices will only work in the country where they were purchased. See our Supported Region Map for details. If you are considering purchasing a new device, check with the manufacturer to see if it supports Netflix in your region.

Older devices may ask you to go to netflix.com/activate to set up your device. These devices only support Netflix in the US and Canada.

Resolution:
Most devices are capable of streaming Netflix in high definition on fast Internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio:
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Older devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Set up Netflix

To connect your Hisense TV or Hisense Google TV set-top box to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.

If you see the Hicast@ button on your Hisense remote:

  1. Press the Hicast@ button on your Hisense remote.
  2. Select Netflix.
  3. Select Member sign in.
  4. Enter the email and password associated with your Netflix account.
  5. Select Continue.

Your device is now connected to your Netflix account. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Start Over or Deactivate.

If you see the All Apps button on your Hisense remote:

  1. Press the All Apps button on your Hisense remote.
  2. Select Netflix.
  3. Select Member sign in.
  4. Enter the email and password associated with your Netflix account.
  5. Select Continue.

Your device is now connected to your Netflix account. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Start Over or Deactivate.

If you have Roku TV on your Hisense TV

  1. From the home screen, choose Netflix.
  2. Select Yes on the Are you a member of Netflix? screen.
  3. If you are not yet a member, set up your membership.
  4. Enter member email address and select next.
  5. Enter account password and select sign in.
  6. Select Start.

Your device is now connected. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Start Over or Deactivate.

Sign out of Netflix

To sign out of the Netflix account on your device, follow the steps below.

Sign out through your Hisense device

  1. Start from the Home screen.
  2. Select Settings.
  3. Select Applications.
    • ​​If Applications is missing, go to Network > Applications.
  4. Select Netflix, then select Deactivate.

If you don't have the options above, follow the steps below.

Sign out through Netflix

  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out or Deactivate.
  3. You will now be given the option to sign in as a different Netflix member.

If you have Roku TV on your Hisense TV

If you can sign into the Netflix application:

  1. Begin from the Netflix home screen.
  2. Press the Back button on your remote.
  3. Select the Gear icon on the right.
  4. Select Sign out.
  5. Select Yes to confirm.
  6. You will now be given the option to sign in as a different Netflix member.

If you cannot sign into the Netflix application:

Sign out of Netflix

To sign out of the Netflix account on your device, follow the steps below.

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out or Deactivate.
  3. You will now be given the option to sign in as a different Netflix member.

*If you are unable to bring up the screen to sign out or deactivate, please make sure you are using the remote that came with your device as some universal remotes may not work correctly to enter the sequence. 

Wait time: less than 1 minute