How to use Netflix on your TCL TV

Use this article to learn about Netflix features on your TCL TV, and how to set up and sign out of your account. If you don't know if Netflix works on your device, follow the steps in the “Set Up Netflix” section.

Netflix Features
Set Up Netflix
Sign Out of Netflix
Netflix in Ultra HD
Netflix in HDR

Netflix is available on many TCL TVs.

Netflix streaming features on supported devices include:

Supported regions
Netflix is available worldwide. Most devices will work wherever Netflix is available, but some older devices will only work in the country where they were purchased. If you're considering buying a new device, check with the manufacturer to see if it supports Netflix in your region.

Older devices may ask you to go to netflix.com/activate to set up your device. These devices only support Netflix in the United States and Canada.

Navigation
On most devices, you can browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (for example, comedies, dramas, TV shows) that we show you based on what you’ve watched. Older devices may not have rows of categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution.

Parental controls
You can set parental controls on individual profiles.

Subtitles & alternate audio
Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. To check if 5.1 audio works on your device, go to any Netflix original to see if there is a 5.1 audio option. If not, this feature doesn't work on your device. You can change the appearance of subtitles and captions on many devices Devices that don't support customization will show subtitles and captions in their default appearance.

To connect your TCL TV to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.

If you see the Netflix button on your TCL remote

  1. Press the Netflix button.

  2. Select Member sign in.

  3. Enter the email and password associated with your Netflix account.

  4. If you aren't a member, set up your membership.

  5. Select Continue.

Your device is now connected to your Netflix account.

To start over or sign in with a different email address at any point during this process, use the arrow keys on your controller to enter the following sequence:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  • Select Sign Out, Start Over, or Deactivate.

If you don't see the Netflix button on your TCL remote

  1. Press the Menu button on the remote.

  2. Select Connection.

  3. Select Netflix, then press OK.

  4. Select Member sign in.

  5. Enter the email and password associated with your Netflix account.

  6. If you aren't a member, set up your membership.

  7. Select Continue.

Your device is now connected to your Netflix account.

To start over or sign in with a different email address at any point during this process, use the arrow keys on your controller to enter the following sequence:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  • Select Sign Out, Start Over, or Deactivate.

If you're using a TCL Roku TV

  1. From the home screen, select Netflix.

  2. Select Sign In.​

    • If you don't see Sign In, select Yes on the Are you a member of Netflix? screen.

    • If you aren't a member, set up your membership.

  3. Enter your member email address and select Next.

  4. Enter your password and select Sign In.

  5. Select Start.

To start over or sign in with a different email address at any point during this process, use the arrow keys on your controller to enter the following sequence:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  • Select Sign Out, Start Over, or Deactivate.

Sign out through Netflix

To sign out of the Netflix account on your device, follow the steps below.

  1. Begin from the Netflix Home screen.

  2. To open the menu, navigate left and select Get Help.

    • If you don't see Get Help, navigate up and select Settings or the Settings icon gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

If you don't see Get Help, Settings, or the Settings icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

If you're using a TCL Roku TV

Sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Press the Back button on your remote.

  3. Select the Gear icon on the right.

  4. Select Sign out.

  5. Select Yes to confirm.

  6. You will now be given the option to sign in as a different Netflix member.

Netflix is available in Ultra HD on most TCL Ultra HD TVs. To stream in Ultra HD, you will need:

Netflix is available in HDR on select TCL TVs. To stream in HDR, you will need: 

  • A smart TV that supports either Dolby Vision or HDR10 and Netflix.