Using Netflix on your TCL TV

Welcome to Netflix on your TCL TV! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on many TCL TVs.

Netflix streaming features on supported devices include:

Supported Regions
Netflix is available worldwide, and most devices will work wherever Netflix is available, though some older devices will only work in the country where they were purchased. See our Supported Region Map for details. If you are considering purchasing a new device, check with the manufacturer to see if it supports Netflix in your region.

Older devices may ask you to go to netflix.com/activate to set up your device. These devices only support Netflix in the US and Canada.

Navigation
On most devices, Netflix lets you browse through rows of movies and TV shows, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast Internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Set up Netflix

To connect your TCL TV to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.

If you see the Netflix button on your TCL remote

  1. Press the Netflix button.
  2. Select Member sign in.
  3. Enter the email and password associated with your Netflix account.
  4. Select Continue.

Your device is now connected to your Netflix account. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Sign Out, Start Over, or Deactivate.

If you do not see the Netflix button on your TCL remote

  1. Press the Menu button on the remote.
  2. Select Connection.
  3. Select Netflix, then press OK.
  4. Select Member sign in.
  5. Enter the email and password associated with your Netflix account.
  6. Select Continue.

Your device is now connected to your Netflix account. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Sign Out, Start Over, or Deactivate.

If you are using a TCL Roku TV

  1. From the home screen, select Netflix.
  2. Select Sign In.​
    • If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
    • If you are not yet a member, set up your membership.
  3. Enter your member email address and select Next.
  4. Enter your password and select Sign In.
  5. Select Start.

Your device is now connected to your Netflix account. Enjoy!

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Sign Out, Start Over, or Deactivate.

Sign out of Netflix

Sign out through Netflix

To sign out of the Netflix account on your device, follow the steps below.

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

If you are using a TCL Roku TV

Sign out of Netflix

  1. Begin from the Netflix home screen.
  2. Press the Back button on your remote.
  3. Select the Gear icon on the right.
  4. Select Sign out.
  5. Select Yes to confirm.
  6. You will now be given the option to sign in as a different Netflix member.

Netflix in Ultra HD

Netflix is available in Ultra HD on most TCL Ultra HD TVs. To stream in Ultra HD, you will need: