How do I redeem my Netflix promotion?

Netflix partners with a variety of companies to provide special promotional offers to their customers.

If you have received a promo redemption link or URL from a partner instead of a code, follow the redemption instructions provided by the partner.

If you have received a promo code, go to netflix.com/redeem and enter the code to get started (some promotional offers from third parties may have some additional restrictions). If you're new to Netflix, you'll be prompted to create a new Netflix account under the Create A New Account tab. If you're an existing Netflix customer but not signed in to your account, you'll be prompted to sign in under the Already A Member? tab.

Questions about Netflix promotions:

How do I redeem a promotional offer for Netflix?

If you have received a promo redemption link or URL from a partner instead of a code, follow the redemption instructions provided by the partner.

If you have received a promo code, go to netflix.com/redeem and enter the code to get started (some promotional offers from third parties may have some additional restrictions). If you're new to Netflix, you'll be prompted to create a new Netflix account under the Create A New Account tab. If you're an existing Netflix customer but not signed in to your account, you'll be prompted to sign in under the Already A Member? tab.

Can I redeem a promotional offer for Netflix with my iTunes or Google Play billed account?

Promotional offers can't be used on an account that's billed through iTunes or Google Play. Your Netflix promotion can be redeemed by first canceling your Netflix billing through iTunes or Google Play, then redeeming your promotion once your current subscription has ended.

How do I know if my promotion has been applied to my account?

To confirm that your promotional offer has been applied to your account, go to netflix.com/YourAccount. The promo value will be visible under the Membership & Billing section.

Note:
You may need to refresh your page for the value to appear.

Where do I check the balance of my promotional offer?

To check the balance of your promotional offer, sign in to netflix.com/YourAccount and select Billing Details.

What happens if I change my plan?

A promotional offer is applied to an account as a monetary amount. If you upgrade or downgrade your plan, it will affect how quickly the promotional balance will be consumed.

Will redeeming a promotional offer automatically change the plan on my existing account?

No, redeeming a promotional offer will not automatically change the plan on your existing account. A promotional offer is applied to an account as a monetary amount. If you continue with your existing plan, it may affect how quickly the promotional balance will be consumed.

Do Netflix promotions expire?

Some promotions may have a redemption expiration date, so it's best to redeem them as soon as possible.

What happens when my promotion ends?

If you do not have another payment method on your account, your membership will automatically end at the end of your promotion. If you've added payment information to your Netflix account during your promotional period, your account will remain open and we'll simply bill you once per month until you cancel your account.

What happens when my promotional balance isn't enough to pay for a full month?

You will be able to stream movies and TV shows for as long as your promotional code balance lasts. We will remind you when the balance on your account is low. Once the balance is consumed, you will need to add either a gift card or payment method to your account to continue service. This may also have an effect on your billing date. To see your billing date, sign in to netflix.com/YourAccount, and select Billing Details.

What happens if I cancel my account before my promotional balance is consumed?

You can cancel your account at any time -- we'll let you continue streaming until the remaining value of your promotion is used up.

Can a promotional offer be refunded?

No. Promotional offers cannot be refunded. Once a promotion has been redeemed, there is no way to void the promotion and provide a refund.

Can I get a free trial with a promotional offer?

No, an account that is created with a promotional offer is ineligible for a free trial. 

Can I redeem a promotional offer if my account is on hold?

Yes. The promotional offer needs to have a value greater than the current monthly charge.

Troubleshooting:

I tried to redeem my promotional code but I get an “invalid code” message.

This means that one or more of the characters you entered into the redemption box is incorrect. Make sure you enter the code exactly as it appears.

I tried to redeem my promotion but I get a message stating “this promotion was already redeemed.”

This promotional offer has already been redeemed. To confirm the promotional offer has been applied to your account, sign in to netflix.com/YourAccount and select Billing Details. You may need to refresh your page to see any recently applied promotions. If you still don’t see the promotional value added to your Netflix account, you'll need to contact Netflix customer support.

I tried to redeem my promotion but I get a message stating “promotional code expired.”

The terms of the promotion determine the time period in which the promotion may be redeemed. Some promotions may have an expiration date, so it's best to redeem them as soon as possible.

I redeemed the promotion offer but it did not add any value to my Netflix account.

Make sure to check your account balance. Sign in to netflix.com/YourAccount and select Billing Details. You may need to refresh your screen to see any recently applied promotions. If you still don’t see the promotional value added to your Netflix account, you will need to contact Netflix customer support.

Not what you're looking for? See our article on Netflix Gift Cards.