Netflix says 'Cannot play title. Please try again later. (30103)'

If you see an error on your iPhone, iPad, or iPod touch that says

Cannot play title. Please try again later. (30103)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

When do you see this error message?

When you try to stream a TV show or movie

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the Sleep/Wake button until the red slider appears.

  2. Drag the slider to turn your device completely off.

  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  4. Once your device powers on, try Netflix again.

Are you using an HDMI adapter?

You may see this error if you attempt to use an HDMI adapter to play video from your Apple device on an external display. Some adapters may prevent Netflix from playing your content. To resolve the issue:

  1. Ensure you are using a compatible HDMI adapter.

  2. Try Netflix again.

When you try to play a downloaded TV show or movie

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the Sleep/Wake button until the red slider appears.

  2. Drag the slider to turn your device completely off.

  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  4. Once your device powers on, try Netflix again.

Are you using AirPlay?

You may see this error if you attempt to Airplay a downloaded title. Airplay does not currently support downloaded titles, so you may need to turn off Airplay to resolve this issue.

Turn off AirPlay

  1. From within the Netflix app, tap or .

  2. Select your iOS device from the list that appears.

  3. Try watching your download again.

Download the title again

  1. Tap the Downloads icon .

    • If you do not see the Downloads icon, tap the Menu icon , then My Downloads.

  2. Tap Edit in the upper right corner of your screen.

  3. Tap the red X icon to remove the title from your device.

  4. Download the title again.