Netflix says 'Cannot play title. Please try again later. (CM:12646;)'

If you see an error on your iPhone, iPad, or iPod touch that says

Cannot play title. Please try again later. (CM:12646;)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Download the title again
  1. Tap Downloads .

    • If you don't see the Downloads icon, tap More , then My Downloads.

  2. At the upper right, tap Edit edit pencil.

  3. To remove the title from your device, tap the red X icon.

  4. Download the title again.