How to fix common issues

If your game stops working, won't respond, or closes suddenly:

• Close the game and any other apps running on your device, then try again.

• Restart your device, then try again.

• Check for available game updates and install them, then try again.

If your game doesn't perform well, lags, or visually skips or stutters:

• Close the game and any other apps running on your device, then try again.

• Check for available game updates and install them, then try again.

If you don't get any sound or the volume is too quiet:

• Check your device's volume or sound settings. If your device has a Mute, Silent, or Do Not Disturb mode make sure it's off.

• If the game has its own sound settings, check if they're on and turned up.

• If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

• Close the game and any other apps running on your device, then try again.

• Check for available game updates and install them, then try again.

If you get one of these errors, go to the matching article below for steps that fix the problem.

• Netflix Error NGP-9

• Netflix Error NGP-57

• Netflix Error NGP-88

• Netflix Error NGP-92

• Netflix Error NGP-6002

• Netflix Error 7006

If you get a different error message or code, reach out to us through the contact us link at the bottom of the article.

If you lost game progress, your game save was reset, or are missing game items or currency:

• If you uninstalled the game or reset the game data, the game data was removed and can't be recovered.

• If you didn't uninstall the game or reset the game data and still have this issue, reach out to us through the contact us link at the bottom of the article.