Netflix Error NGP-6002

Something went wrong
Sorry, we're having trouble with your request. Please try again later.
Error code: NGP-6002

This error on your iPhone or iPad means the game's maturity rating is higher than your Netflix profile allows.

To fix the problem:

Check your profile's maturity settings

You can change your profile's allowed maturity rating and other parental controls from the Profile & Parental Controls Settings of your account. To learn more, go to Parental controls on Netflix.

If your profile's maturity rating setting is higher than the maturity rating of the game, follow the steps below.

Sign out of Netflix

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix .

  3. In the upper right, tap the Menu more icon.

  4. Tap Sign Out sign out icon, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

Related Articles