Green screen with no sound
If you see a green screen with no sound, follow the troubleshooting steps for your device below.
TiVo
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
All other devices
We're looking into this problem. To help us investigate, contact us.