Can't download a TV show or movie

If you have trouble downloading a TV show or movie from the Netflix app, pick the option below that best matches your issue to get help.

If you get an error message or code when downloading

Search our Help Center for the exact error message or code to find a matching article that fixes the error.

If you can download some titles but not others

If you can download some TV shows and movies but not others, or if you don't see the Download icon Download icon next to the title you want to watch offline, it means that title can't be downloaded. Learn why some titles aren't available for download.

If you can't find the option to download anywhere in Netflix

Note:
The Basic with ads plan doesn't include downloads. To download, members on the Basic with ads plan can change to an ad-free plan.

If you can't find the option to download, or don't see the Download icon Download Icon anywhere in Netflix on your device:

If your device can download and you are on a plan that supports Downloads, but you're still having trouble, you might need to troubleshoot an issue on the device.

Follow the steps for your device to fix the problem.

Android phone or tablet

Update the Netflix app

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. From the search results, tap the Netflix app. If you can't find the Netflix app, follow these steps instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

Update your Android

  1. Open Settings.

  2. Find System update or Software update.

  3. Check for and install available updates.

  4. Try Netflix again.

Clear the Netflix app data

Clearing the Netflix app data will remove any TV shows and movies downloaded on your device and sign you out of your account.
  1. Tap and hold the Netflix app icon, then tap App info.

  2. Tap Storage & cache > Clear storage > OK.

  3. Try Netflix again.

The steps to clear an app's data might be different for your device. To get steps for your device, check the manual that came with it or get help from the manufacturer.

Enable download storage

  1. From the Android home screen, navigate to Settings.

  2. Select Apps or Apps Manager.

  3. Select Netflix.

  4. Select Permissions.

  5. Switch Storage to On.

  6. Try Netflix again.

iPhone, iPad, or iPod touch

Update the Netflix app

  1. From the Home screen, tap the App Store icon.

  2. Tap Search, then enter "Netflix" in the search box.

  3. Tap Netflix, then tap Update.

    • If asked, enter your Apple ID password.

  4. Once the update is complete, try Netflix again.

Update your iOS version

Follow Apple's steps to update your device to the latest version, then try Netflix again.

Reinstall the Netflix app

Uninstalling the app will remove any TV shows and movies downloaded on your device and sign you out of your account.
  1. From the home screen, tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on Netflix, then tap the cloud icon to get the app.

  5. If asked, enter your Apple ID and password. If you forgot your password, go to the Apple support site to reset it.

  6. Once installed, try Netflix again.

If you can't find the Netflix app in the App Store, go to the Apple support site for help.

Computer

Downloads are supported on Windows 10 or 11 computers that are using the Netflix app from the Microsoft Store.

Downloads are not supported on Mac computers or on web browsers, for example: Google Chrome, Microsoft Edge, or Safari.

If you're using the Netflix app on a Windows 10 or 11 computer, follow these steps to fix the problem.

Update Windows

  1. On your keyboard, press the Windows key.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

If there are no updates or updating doesn't fix the problem, go to the next step.

Check your Windows version

Windows 10 computers need to be running on Windows version 1607 or above. To check your computer's version:

  1. Press the Windows Key on your keyboard.

  2. Type "About your PC," then click About your PC.

  3. Under Windows specifications, check the Version number.

If the version number is below 1607 and there were no Windows updates available, you'll need to contact your computer manufacturer or Microsoft support for help updating your computer to a supported version.

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