Netflix Experiences Supplementary Privacy Statement
The Netflix Privacy Statement available here explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the Netflix service, including experiences and events offered by Netflix Attractions, LLC (“Netflix Attractions”) at various locations, including at the Netflix Houses (“Experiences”).
This Netflix Experiences Supplementary Privacy Statement provides additional information about how Netflix Attractions and its affiliates collect, use, and disclose information from or about you when you visit an Experience. To the extent applicable, this Experiences Supplementary Privacy Statement should be read in conjunction with the Netflix Privacy Statement, which describes our general information collection and privacy practices. References to “Experiences” in this “Netflix Experiences Supplementary Privacy Statement” includes our ticketed experiences at our physical locations (but not any experiences or applications that link to a different privacy statement). As used, “Netflix” shall refer to Netflix, Inc.
Collection of Information
When you visit an Experience, we may collect information about you during your visit, such as the following:
Personal details that you provide or that we collect automatically when you make a purchase, interact with our experiences or services, or complete a survey, such as your first and last name, email address, phone number, postal address, and other identifiers you provide to us;
Payment details and purchase information when you make a purchase, including your purchase history, visit information, billing address, and gift cards and promotional offers you have redeemed;
Information you provide to us in surveys about your visit;
Content we capture at or around our physical locations (e.g., still or video images and audio captured by cameras or other technologies, content captured at the Experiences)
Use of Information
We use your personal information for the following purposes:
To provide you with the Experiences, including the experiences, products, and services you purchase and/or interact with;
To administer and operate our business, including purposes such as processing payments and sending transactional communications to you (e.g., informing you that your order is ready);
To research, analyze, and improve the Experiences, which may include processing your personal information in connection with any surveys you participate in;
To send marketing and informational messages including news and promotional communications about Experiences, as well as Netflix and Netflix Attractions marketing on third party services. Any of these messages, including marketing on third party services, may be personalized for you or your likely interests. You can unsubscribe from such messages at any time by clicking on the “unsubscribe” link in the footer of the email, or by following such other instructions as may be provided to unsubscribe;
To help maintain the safety and security of our visitors, Experiences, and property, including monitoring and collecting still or video images and audio captured at or around our physical locations to identify and prevent harmful and unlawful behavior, security risks, and other violations of our Netflix House Terms and Conditions.
Disclosure of Information
We may disclose your personal information to the following parties:
The Netflix family of companies: We share your personal information among the Netflix family of companies (see help.netflix.com/legal/corpinfo) as needed for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; to send marketing and informational messages; for safety, security, and fraud prevention; and to comply with law and enforce the our Terms and Conditions.
Service Providers: We use Service Providers to perform services on our behalf or to assist us with the operation or administration of the Experiences (including providing retail, food & beverage, and other experiences); to administer and operate our business; to research, analyze, and improve our services; to send marketing and informational messages; for safety, security, and fraud prevention; and to comply with law and enforce our Terms and Conditions.
Promotional collaborations: We may, on occasion, partner with a promotional or marketing partner to offer special offers, discounts or promotions within the Experience, and may share your information for such promotional partner(s) to administer or execute all or a portion of the promotion. Prior to participating in a promotion, please make sure to carefully review its terms and conditions, which may include more information on disclosures to a promotional partner.
Corporate transactions: In connection with a reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer personal information, provided the receiving party agrees to respect your personal information in a manner that is consistent with this Privacy Statement.
Safety, security, and prevention of unlawful activities: Netflix and its Service Providers may disclose your personal information to third parties, including law enforcement authorities, where we reasonably believe disclosure is needed for the purposes of safety, security, and to prevent unlawful activities or other violations of our Terms of Use.
Compliance with law and enforcing the Terms and Conditions: We may disclose your personal information as necessary to comply with applicable law, regulation, legal process, or governmental request, and to protect against harm to the rights, property or safety of Netflix, its users or the public, as required or permitted by law.
Changes to This Netflix Experiences Supplementary Privacy Statement
We will update this Netflix Experiences Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued visit to the Experiences after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. To see when this Experiences Supplementary Privacy Statement was last updated, please see the "Last Updated" section below.
Last Updated: September 8, 2025