Extra Members

An account owner may choose to share their account with you by buying an extra member slot and inviting you as their extra member. To set up your extra member account, follow the steps below from your invitation.

If you lose your invitation link or it has expired, you can activate your extra member account from a TV, or ask the account owner to send a new invitation.

Since extra members have their own login, you can change your email or password as follows:

1. Sign in to your Netflix account from a web browser.

2. Select Change email or Change password.

   • If you change your email, we will send a verification code that you will need to enter on the screen before you can enter the new email address.

   • If you change your password, you will need to enter your current password. You can also reset your password by selecting Forgot password?.

Extra members can stream on 1 device at a time at the same quality as the plan the account owner has chosen. To switch between devices or stream on a new device:

1. Open Netflix on the device you want to use to watch Netflix

2. A po-up will display Are you an extra member?

   Note:

   If you sign in on the Netflix app and do not see this, wait 24 hours and try again. 

3. Select Sign in Extra Member and sign in using the email and password you used to create your extra member account.

Extra members can cancel their account at any time. Once canceled, you will lose access to Netflix immediately and you won’t be able to return as an extra member unless someone invites you again. 

You can rejoin Netflix using the same login and a payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences, and account details will still be available.

To cancel your extra member account:

1. Sign in to your Netflix account from a web browser.

2. Select Cancel Membership > Finish Cancellation.

The account owner will be notified and they can choose to invite a new extra member for that slot or cancel it, otherwise they will still be charged the monthly fee.

Extra members can only watch Netflix at the same video quality as the account owner, and can only have 1 profile and watch on 1 device at a time. 

If you want a higher video quality or the ability to create more profiles and/or watch on more devices at the same time in the same household, you will need to sign up for your own account. See “Create separate account” below for details.

An extra member already has their own account and password, but the membership is paid by the account owner. You will need to create a separate account if you want to:

• Use your own payment method to pay for Netflix.

• Create more than 1 profile.

• Watch on more than 1 device at a time within the same household.

• Create an account, but live in a different country than the one associated with the account owner.

To create a separate account:

1. Sign in to your Netflix account from a web browser.

2. Go to Plan Details and select Upgrade plan.

3. Choose the plan option you prefer.

4. Enter your payment details to start your membership and start watching Netflix. 

5. You can create additional profiles for other people who live with you.

As an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings. Once complete, we will notify the account owner that you have been removed as an extra member from their account.

1. Check your promotion or spam folders.

2. Reach out to the account owner and ask them to:

   • Check if your email address on the extra member invitation is correct or misspelled.

   • Send the invitation link via SMS or email.

   • Cancel and resend the invitation.

You will not be able to create an extra member account if you:

• Live in a different country than the person who invited you as an extra member.

• Use a VPN, proxy, or “unblocker” service.

If neither of these scenarios apply to you, please contact us.

Check to see if any of the following are true:

1. Are too many people using the extra member account? 

   • Extra members can only watch on 1 device at a time.

   • In order to watch on more devices at the same time in the same household, you will need to sign up for your own account with a Standard or Premium plan.

2. Has the account owner changed the extra member and removed you?

   • If you were removed as an extra member, you will immediately lose access to Netflix.

   • You can return as an extra member if someone invites you again.

   • You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.

3. Has the account owner canceled the extra member slot?

   • If they canceled your extra member slot, you will lose access to Netflix at the end of that billing period.

   • You can return as an extra member if someone invites you again.

   • You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.

4. Is the account on hold?

   • The primary account, including extra member accounts, cannot watch Netflix if the account is on hold.

   • Please contact the person who added you as an extra member since they will need to resolve the hold.

5. Has the account owner linked their account to a partner package?

   • If yes, their extra member slots were immediately canceled when they finished linking their account.

   • You can return as an extra member if someone invites you again.

   • You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.