How to check device compatibility for an ad-supported experience
A small percentage of devices can't be used with an ad-supported experience. This is because either the Netflix app or software on the device can't be updated to a version that supports ads.
You can use the Netflix app on your TV or TV streaming device to check compatibility with an ad-supported experience.
If you're already signed in to Netflix:
Go to the home screen and press the back button
on your remote to get to the menu.If the menu is at the top: Go left to your profile icon, select Get Help, then Plan Compatibility.
If the menu is on the left: At the bottom, select Get Help, then Plan Compatibility.
If you aren't signed in:
Open the Netflix app.
In the bottom left, select Get Help, then Plan Compatibility.
Note: If your device doesn't show the Plan Compatibility option, it can't be used with an ad-supported experience.