How to check device compatibility for an ad-supported experience

A small percentage of devices can't be used with an ad-supported experience. This is because either the Netflix app or software on the device can't be updated to a version that supports ads.

You can use the Netflix app on your TV or TV streaming device to check compatibility with an ad-supported experience.

If you're already signed in to Netflix:

1. Go to the home screen, then go left to open the menu.

2. At the bottom, select Get Help > Plan Compatibility.

If you aren't signed in:

1. Open the Netflix app.

2. In the bottom left, select Get Help > Plan Compatibility.