My profile won't open on my computer.

If you are unable to open your profile on your computer, it typically points to a setting on your browser that needs to be changed. Follow the troubleshooting steps for your device below to resolve the issue.

Mac Computers

Enable Cookies in Safari

From the Safari menu, select Preferences.
Select Privacy.
Under Cookies and website data, select Allow from websites I visit.
Close Preferences to save your new privacy setting.
Try Netflix again.

Windows Computers

We're looking into this problem. To help us investigate, contact us.