Join Netflix

Netflix says 'We're unable to switch profile. (-1016)'

If you see an error on your Android phone or tablet that says

We're unable to switch profile. Please try again later. (-1016)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

Related Articles

Related Articles

Need more help?

Contact Us