Netflix says 'We're unable to switch profile. (-1016)'

If you see an error on your Android phone or tablet that says

We're unable to switch profile. Please try again later. (-1016)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Sign out of Netflix

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix .

  3. In the upper right, tap the Menu .

  4. Tap Sign Out , then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

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