Netflix says 'We're unable to switch profile. (-1014)'

If you see an error on your Android phone or tablet that says

We're unable to switch profile. Please try again later. (-1014)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Sign out of Netflix

1. Open the Netflix app.

2. In the lower right, tap My Netflix .

3. In the upper right, tap the Menu .

4. Tap Sign Out , then tap Sign Out to confirm.

5. Sign back into your Netflix, then try again.