Netflix says 'There was a problem playing the video. (5.3)'

If you see an error on your Android phone or tablet that says

There is a problem playing the video. Please try again. (5.3)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.