Netflix Error HTP-400

If you experience the error code HTP-400, often accompanied by the following message:

We're having trouble accessing these titles for you right now. Please try again later.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.