Netflix Error HTP-500

If you experience the error code HTP-500, often accompanied by the following message:

We're having trouble accessing these titles for you right now. Please try again later.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Smart TV

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

Sign out of Netflix

Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.

If your device is on an error screen:

Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.

While talking with your ISP, let them know:

Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.

All other devices

We're looking into this problem. To help us investigate, contact us.