Netflix Error 3-5005

If you experience the error code 3-5005 on your Apple TV, often accompanied by the following message:

A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information.

Your account is on hold because of a problem with your last payment. Visit Netflix.com/payment to update your payment method to continue enjoying Netflix.

It indicates that Netflix was unable to receive a payment for one of the following reasons:

• The payment method on file is no longer valid or has expired.

• Your financial institution did not approve the monthly charge.

• US Only: The credit card zip code on your Netflix account does not match the one listed with your bank.

To resolve the issue, update your payment method with one of our accepted payment options. Once your payment information has been updated, you'll be able to continue enjoying Netflix. If you're having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date, or try an alternate payment method.

Netflix will also automatically retry the failed payment periodically over the course of your billing cycle to help you get back to enjoying the service.