Netflix Error tvq-pb-101 (3.1.-53)

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

This issue can happen when there's a problem with the domain name system (DNS) server your device connects to. For help fixing a DNS issue, you'll need to contact your internet service provider (ISP).

While talking with your ISP, ask them to:

• Make sure your device is able to connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

• Check for DNS issues on your modem or router, your device, or with their DNS servers.

• Try using a different DNS server to check if it fixes the problem.

Before you finish talking with your ISP, we recommend trying Netflix again to make sure the problem is fixed.