The Netflix app is grayed out on my Apple TV.

If the Netflix app is grayed out on your Apple TV and you are unable to open or download it, it typically points to a sign in issue with your iTunes account. Follow the troubleshooting steps below to resolve the issue.

Ensure your Apple TV is signed in to iTunes

1. From the Home screen, select Settings.

2. Select Accounts.

3. Select iTunes and App Store.

4. Select Sign In.

   • If you do not see an option to Sign In but instead see Sign Out, continue troubleshooting below.

5. Enter your iTunes email and password and try Netflix again.

What should I do next?

If your device is signed in to iTunes but you are still experiencing this issue, contact Apple for further assistance.