Netflix Error D7361-1253-80004005

Sorry, but we're having trouble with your request.

This error usually means your computer needs a system update to play Netflix, or an audio settings issue stopped Netflix from playing.

Update your Windows version

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

• Windows 11

• Windows 10

Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, go to Microsoft's support site.

Update your computer's audio driver

To fix the problem, you can:

• Check your computer manufacturer's website for steps to update or install an audio driver compatible with your version of Windows.

• Follow Microsoft's steps to update your audio driver manually.

• Try watching Netflix on a supported web browser.

If these steps don't work or you get the same issue on a web browser, you'll need to contact your computer's manufacturer for help troubleshooting an audio driver issue.