Netflix Error NQM.407

If you see the error code NQM.407 on your Android phone or tablet, often accompanied by one of the following messages:

Account Payment Issue
Your account is on hold because of a problem with your last payment. Go to netflix.com/payment to update. (NQM.407)

Download Error
Your account is on hold because of a problem with your last payment. Visit netflix.com/payment to update your payment method to continue enjoying Netflix. (NQM.407)

It indicates that Netflix was unable to receive a payment for one of the following reasons:

• The payment method on file is no longer valid or has expired.

• Your financial institution did not approve the monthly charge.

• US Only: The credit card zip code on your Netflix account does not match the one listed with your bank.

To resolve the issue, update your payment method. Once your payment information has been updated, you'll be able to continue enjoying Netflix. If you're having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date, or try a different payment option.

Netflix will also automatically retry the failed payment periodically over the course of your billing cycle to help you get back to enjoying the service.