Netflix says 'Sorry, we could not reach the Netflix service. (-423)'

If you see an error on your Android phone or tablet that says

Sorry, we could not reach the Netflix service. Please try again later. (-423)

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.