Netflix Error tvq-st-138
If you see the error code tvq-st-138, often accompanied by the following message:
Unable to connect to Netflix. Please try again or visit: www.netflix.com/help
It usually means a network connectivity issue is stopping your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
Blu-ray player
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Sign out of Netflix
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
PlayStation 4
Reload the Netflix app
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On the error screen, choose More Details.
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Choose Reload Netflix.
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Try Netflix again.
Go to Netflix.com on a web browser
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Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
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Open a web browser and go to netflix.com/clearcookies.
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From the top right, click Sign In.
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Sign in to your Netflix account.
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If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
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If you don't get an error, continue to the next steps.
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What should I do next?
We're looking into this problem. To help us investigate, contact us.
PlayStation 5
Go to Netflix.com on a web browser
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Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
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Open a web browser and go to netflix.com/clearcookies.
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From the top right, click Sign In.
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Sign in to your Netflix account.
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If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
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If you don't get an error, continue to the next steps.
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What should I do next?
We're looking into this problem. To help us investigate, contact us.
Roku
Reload the Netflix app
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On the error screen, choose More Details.
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Choose Reload Netflix.
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Try Netflix again.
Go to Netflix.com on a web browser
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Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
-
Open a web browser and go to netflix.com/clearcookies.
-
From the top right, click Sign In.
-
Sign in to your Netflix account.
-
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
-
If you don't get an error, continue to the next steps.
-
What should I do next?
We're looking into this problem. To help us investigate, contact us.
Smart TV
Reload the Netflix app
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On the error screen, choose More Details.
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Choose Reload Netflix.
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Try Netflix again.
Go to Netflix.com on a web browser
-
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
-
Open a web browser and go to netflix.com/clearcookies.
-
From the top right, click Sign In.
-
Sign in to your Netflix account.
-
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
-
If you don't get an error, continue to the next steps.
-
What should I do next?
We're looking into this problem. To help us investigate, contact us.
All other devices
We're looking into this problem. To help us investigate, contact us.