Netflix says 'There was a problem with this download. (DLST.N1009)'

If you see an error that says

There was a problem with this download. (DLST.N1009)

It typically points to information stored on your Android phone or tablet that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Clear the Netflix app data

If you clear your Netflix app data, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

1. Find the Netflix app on your Android device.

2. Tap and hold the app icon, then tap App info.

3. Tap Storage & cache > Clear storage > OK.

4. Try Netflix again.

Note: The exact steps may be different for your device. Check your device manual or contact the company that made it for the most up-to-date instructions.