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Netflix says 'Failed to connect to Netflix.'

If you see an error on your iPhone, iPad, or iPod touch that says

Failed to connect to Netflix. Please check your device's network connection.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Though you do not need to be connected to the internet to watch your downloaded titles, you will need to be signed in to your Netflix account to access them. Follow the troubleshooting steps below to resolve the issue and access your downloads.

  1. Using a web browser, go to fast.com.

  2. Wait for the test to finish.

If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.

While connecting to the internet will resolve your issue for now, we recommend remaining signed in to your Netflix mobile app to ensure you have access to your downloads when you are offline.

  1. Go to Settings.

  2. Select General.

  3. Select Netflix.

  4. Slide the Cellular Data toggle to the On position.

  5. Try Netflix again.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

We're looking into this problem. To help us investigate, contact us.

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