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Netflix Error 5.8

You might get error 5.8 on your Android phone or tablet with this message:

There is a problem playing the video. Please try again. (5.8)

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

Tablet with power icon indicating turn off process

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

If you're using live or animated wallpaper, follow these steps:

  1. Tap Display.

  2. Tap Wallpaper.

  3. Choose any still or non-animated image, then tap Set Wallpaper.

  4. Tap Home screen and lock screen.

  5. Try Netflix again.

Note:If your device has different options than these steps, check your device's user manual or ask the device manufacturer for help.

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

We're looking into this problem. To help us investigate, contact us.

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