Troubleshoot streaming issues on your Android device

If Netflix isn't working on your Android phone or tablet, search our Help Center for the error code or issue you're getting (e.g. "-111" or "can't connect").

These steps can fix most problems, but there may be another article on our Help Center with steps that are known to fix your issue.

Turn your device off, then back on

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.
  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Note:
Some Android devices don't have the option to clear Netflix app data. If you can't complete these steps, continue troubleshooting below.

Reinstall the Netflix app

  1. Open the Play Store app and search for Netflix.

  2. From the Netflix app store page, tap Uninstall.

    Note:
    Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
  3. To confirm, tap Uninstall again.

  4. Tap Install.

  5. When the app is done installing, tap Open.

  6. Try Netflix again.

Restart your home network

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off your mobile device.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your device back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you did these steps but Netflix still doesn't work, search our Help Center for the error code or issue you're getting.

You can also contact Netflix Customer Service for more help.