Troubleshoot streaming issues on your Android device

If Netflix isn't working on your Android phone or tablet, search our Help Center for the error code or issue you're getting (e.g. "-111" or "can't connect").

These steps can fix most problems, but there may be another article on our Help Center with steps that are known to fix your issue.

Turn your device off, then on

  1. Turn off your Android. Make sure it's powered off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Clear the Netflix app data

Clearing the Netflix app data will remove any TV shows and movies downloaded on your device and sign you out of your account.
  1. Tap and hold the Netflix app icon, then tap App info.

  2. Tap Storage & cache > Clear storage > OK.

  3. Try Netflix again.

The steps to clear an app's data might be different for your device. To get steps for your device, check the manual that came with it or get help from the manufacturer.

Note:
Some Android devices don't have the option to clear Netflix app data. If you can't complete these steps, continue troubleshooting below.

Reinstall the Netflix app

  1. Open the Play Store app and search for Netflix.

  2. From the Netflix app store page, tap Uninstall.

    Note:
    Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
  3. To confirm, tap Uninstall again.

  4. Tap Install.

  5. When the app is done installing, tap Open.

  6. Try Netflix again.

Restart your home network

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off your mobile device.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your device back on and try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

What to do next

If you did these steps but Netflix still doesn't work, search our Help Center for the error code or issue you're getting.

You can also contact Netflix Customer Service for more help.

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