Troubleshoot Streaming Issues on your Android Device

If you're unable to stream Netflix on your Android phone or tablet, try resolving the issue with these steps:

Restart your Android phone or tablet

  1. Power off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. Press the power button again to power your Android back on.

  4. Once your Android finishes turning on, try Netflix again.

Clear the Netflix app data

Note:
Clearing app data will delete any titles you have downloaded to the device.
  1. From the Home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Note:
Some Android devices do not have the option to clear Netflix app data. If you are unable to complete these steps, continue troubleshooting below.

Reinstall the Netflix app

  1. Open the Play Store app.

  2. Search for Netflix.

  3. Once in the Netflix app store page, select Uninstall.

    Note:
    Uninstalling the Netflix app will delete any titles you have downloaded to the device.
  4. Select OK to confirm.

  5. Once uninstallation is complete, select Install.

  6. Once installation is complete, select Open.

  7. Try Netflix again.

Restart your home network

For this step, make sure to leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off your mobile device.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your device back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

Try a different internet connection

If possible, connect your mobile device to a different internet access point to rule out any potential home network configuration problems. Some examples:

  • Attempt to connect to a different Wi-Fi network in range of your device.

  • Bring your device to a neighbor's or friend's house and attempt to stream.

  • If you have the ability to access a cellular data network on your device, try using it to connect to Netflix. While we generally don't advise streaming over a data network as a fix, it's a good way to see if a home network configuration issue is what's keeping you from streaming reliably.

If you're able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.

What should I do next?

If you have completed the steps above but are still unable to connect to Netflix, search our Help Center for the error code or issue you're experiencing (e.g. "ui-1111" or "unable to connect to Netflix").