Netflix says 'This current app version is no longer supported. Please upgrade the OS and App version.'

If you get error code R26-5 or R26-6 with the message below, it means that either the version of the Netflix app or the operating system (OS) on your device needs to be updated.

Error message:

This current app version is no longer supported. Please upgrade the OS and App version. (R26-X)

To fix the problem, follow the steps for your device.

To update either the Netflix app or the OS on your Android TV, phone, tablet, or other Android-based device, follow the corresponding instructions below.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

If you're still getting the same message after updating or no updates are available, it means your device is no longer supported. To continue watching, you'll need a different Netflix-supported device.

To update either the Netflix app or the OS on your iPhone or iPad, follow the corresponding instructions below.

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

You can update your iPhone or iPad to the latest available iOS or iPadOS version from the Settings app. Visit Apple's support site to get the exact steps or to troubleshoot an issue.

If you're still getting the same message after updating or no updates are available, it means your device is no longer supported. To continue watching, you'll need a different Netflix-supported device.

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