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Netflix says 'This current app version is no longer supported. Please upgrade the OS and App version.'

If you get a Netflix error code that begins with an "R" (e.g., R36-3 or R37-1) or the message below, it means the Netflix app and/or your device's operating system (OS) must be updated to a supported version to continue working.

Error message:

This current app version is no longer supported. Please upgrade the OS and App version. (R39-1)​

To fix the problem, follow the steps for your device.

To update the Netflix app or the OS on your Android TV, phone, tablet, or other Android-based device, follow the steps below.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

If you're still getting the same message after updating or no updates are available, it means your device is no longer supported. To continue watching, you'll need a different Netflix-supported device.

To update the Netflix app or the OS on your iPhone or iPad, follow the steps below.

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

You can update your iPhone or iPad to the latest available iOS or iPadOS version from the Settings app. Visit Apple's support site to get the exact steps or to troubleshoot an issue.

If you're still getting the same message after updating or no updates are available, it means your device is no longer supported. To continue watching, you'll need a different Netflix-supported device.

To update the Netflix app or the OS on your Apple TV, follow the steps below.

  1. Open the App Store app.

  2. At the top of the screen, select Purchased.

  3. On the left side, select All Apps.

  4. In the list of apps, find and select Netflix.

  5. If available, select Update. If you don't see this option, your Apple TV is already up to date.

  6. Try Netflix again.

If your Apple TV is enrolled in Beta Updates, you'll need to turn off this setting before following the steps below.

  1. Go to the home screen, then select Settings.

  2. Select System > Software Updates > Update Software.

  3. If available, select Download and Install.

  4. Try Netflix again.

If you get an error while updating your Apple TV, restart your device, and then try the update again. If that doesn't fix the issue, you'll need to follow Apple's steps to factory reset and update your Apple TV.

If you're still getting the same message after updating or no updates are available, it means your device is no longer supported. To continue watching, you'll need a different Netflix-supported device.

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