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Can't find the Netflix app in app stores

If you can't find the Netflix app in the App Store on iOS or in the Google Play Store on Android, follow the steps below.

iPhone, iPad, or iPod touch

If you're missing the option to download the Netflix app on your iPhone, iPad, or iPod touch, it usually means that you need to adjust some settings.

Check your iOS version

To download the Netflix app, your iOS device must be running iOS 13.0 or later.

  1. Go to Settings.

  2. Scroll down and select General.

  3. Select About.

  4. Your version number will be listed next to Version.

If your iOS is below 13.0 but you've downloaded the Netflix app in the past, see the Apple support site for instructions on downloading an earlier version of Netflix.

If your iOS is 13.0 or above, continue troubleshooting below.

Change or turn off restrictions

iOS 12.0 or later

Note:
If Screen Time settings were set up for a child's device, you'll be prompted to enter your Screen Time passcode before changing these settings.

  1. Go to Settings.

  2. Select Screen Time.

  3. Select Content & Privacy Restrictions.

  4. Select iTunes & App Store Purchases.

  5. Select Installing Apps.

  6. Select Allow.

  7. Try Netflix again.

If you have any problems during this process or want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions.

Android

Verify that your device is Google Play Protect certified

The Netflix application may be missing from the Google Play Store if your device is not Google Play Protect certified. To check your certification status:

  1. Open the Google Play Store app.

  2. Select the Menu icon.

  3. Select Settings.

  4. Under Play Protect certification, you'll see if your device is Play Protect certified. 

  • If your device is not certified and is running Android version 8.0 or above, contact your device manufacturer for help.

  • If your device is not certified and is running an Android version between 4.4.2 and 7.1.2, continue troubleshooting below.

  • If your device is certified, contact us for help.

Adjust or turn off parental controls

The Netflix application may be missing from the Google Play Store if your parental control settings restrict app downloads. To adjust your Google Play Store parental controls:

  1. Open the Play Store app.

  2. Select Menu .

  3. Select Settings.

  4. Under User controls, select Parental controls.

    • If parental controls are off, continue troubleshooting below.

      Note:
      If you use a separate, third-party parental control app, you may need to turn it off as well.

    • If parental controls are on, use the switch to turn them off. You may need to enter your PIN.

  5. Try finding the Netflix app again. Once Netflix is installed, you can turn parental controls back on.

Clear the Play Store cache

  1. Open the Settings app.

  2. Select Apps & notifications.

  3. Select See all apps, then scroll down and select the Google Play Store app.

  4. Select Storage.

  5. Select Clear cache.

  6. Select Clear data or Clear storage.

  7. Open the Google Play Store app and try finding Netflix again.

Check your Android version

  1. Open the Settings app.

  2. Select About phone or About tablet.

  3. Look for the number under Android version.

Note:
These steps may vary by version or manufacturer. If you can't find your Android version, contact your device's manufacturer for help.

If your Android version is 8.0 or above, contact your Android phone or tablet's manufacturer for help finding and installing the Netflix app.

If your Android version is 7.1.2 or below, continue troubleshooting below.

Install the app directly from Netflix

Certain devices running older versions of Android are compatible with Netflix but won't be able to download the Netflix app from the Google Play Store. These devices may be able to download a version of Netflix directly from us by following the steps below.

Note:
You must be using a device running an Android version between 4.4.2 and 7.1.2 to install Netflix from this page.

Set up your Android phone or tablet:

  1. Go to Settings.

  2. Tap Settings.

  3. Tap Security.

  4. Check the box next to Unknown Sources: Allow installation of apps from sources other than the Play Store.

  5. Tap OK to confirm this change.

Note:
You can revert to your original settings once you have installed the Netflix app.

Then, on your Android phone or tablet:

  1. Download the Netflix app.

  2. A blank screen will open and then close to indicate that the download has started.

  3. When the download is complete, swipe down from the top of your screen to open your Notification panel.

  4. Tap the downloaded Netflix file and select Install.

  5. The installation is complete when the notification bar at the top of the screen displays Successfully Installed Netflix.

  6. Find and launch the Netflix app.

  7. If prompted, enter your Netflix email and password using the onscreen keyboard.

Note:
Rooted or uncertified Android mobile devices cannot download the Netflix app from the Play Store. These devices are not blocked from accessing Netflix, but may not work properly.

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