Can't find the Netflix app

The Netflix app can be downloaded and installed from an app store on most devices, and often comes pre-installed on newer TVs and streaming devices.

If you can't find the Netflix app on your device, or the app is missing from the apps list or app store, follow these steps to fix the problem.

Android phone or tablet

Turn off or change parental control settings

The Netflix app might be hidden by your Play Store parental controls settings.

To change this:

  1. Open the Play Store app.

  2. From the upper right, tap your Profile icon.

  3. Tap Settings > Family > Parental controls.

    • If Parental controls are on, tap the switch then enter your PIN to turn them off.

      Note:
      You can turn these settings back on after Netflix is installed. To learn more, or to reset your PIN, go to Google's support page for parental controls on Google Play.
    • If your Parental controls are off, continue to the next steps.

  4. Try finding the Netflix app again.

Clear the Play Store cache

  1. Open the Settings app.

  2. Tap Apps & notifications.

  3. Tap See all apps, then scroll down and tap Play Store.

  4. Tap Storage & cache.

  5. Tap Clear cache, then tap Clear storage.

  6. Try finding the Netflix app again.

Check your Android's Play Protect status

The Netflix app might not appear in the Play Store if your phone or tablet isn't Play Protect certified.

To check your device's Play Protect status:

  1. Open the Play Store app.

  2. From the upper right, tap your Profile icon.

  3. Tap Settings > About.

  4. Under Play Protect certification, your device will show its certification status.

If your device is certified, contact us.

If your device isn't certified:

  • Android version 8.0 or later: Try Google's support steps or contact your device manufacturer to ask for a Play Protect certified device.

  • Android version 4.4.2 through 7.1.2: Continue to the steps below.

    Note:
    For help checking your device's Android version, use Android Help to find your device manufacturer's support site.

Install the app directly from Netflix

Devices that are on older versions of Android or aren't Play Protect certified can't get the Netflix app from the Play Store. You may be able to get a simplified version of the Netflix app on this page if you can't get it from the Play Store.

For devices on a modified version of Android, follow the Google support steps to fix issues with your Play Protect certification status.

To install the app directly from Netflix, your device must be on Android version 4.4.2 through 7.1.2. For steps to check your Android version, go to the Google support site.

Using the device you want to install Netflix on:

  1. Tap Settings.

  2. Tap Security.

  3. Tap the box next to Unknown Sources: Allow installation of apps from sources other than the Play Store.

  4. Tap OK to confirm this change.

  5. Download the Netflix app.

  6. To find the download, swipe down from the top of your screen.

  7. Tap on the file, then tap Install.

  8. After the Netflix app is installed, you can change the setting back by following steps 1–3 again.

  9. Return to your home screen and open Netflix.

TV or TV-connected device

If you can't find the Netflix app on your TV or a device that connects to your TV, your device might need a software update. On most devices, you can check for updates and install them from the settings or system menu. To get the steps to update your device, check the manual that came with it or get help from the manufacturer.

If there aren't any available updates or your device is already on the latest version, contact your device's manufacturer for help with:

  • Checking if the Netflix app is available for your device

  • Finding or installing the Netflix app

If the manufacturer says the Netflix app isn't available for your device, you'll need to use a different supported device.

iPhone or iPad

Check your iOS version

To download the Netflix app, your iPhone, iPad, or iPod touch must be running iOS 15.0 or later.

To check the version:

  1. Go to Settings.

  2. Scroll down and select General.

  3. Select About.

  4. Your version number will be listed next to Version.

If your iOS is earlier than 15.0 and you've downloaded the Netflix app in the past, see the Apple support site for instructions to redownload the Netflix app.

If your iOS is earlier than 15.0 and you haven't downloaded the Netflix app in the past, you'll need to use another device to watch Netflix.

If your iOS is 15.0 or above, go to the next step.

Check your parental controls settings

If you use Screen Time to restrict apps with specific ratings, it can cause the Netflix app not to be shown even if it's installed. To check the setting:

Note:
If Screen Time settings were set up for a child's device, you'll need to enter your Screen Time Passcode during these steps.
  1. Go to Settings and tap Screen Time.

  2. Tap Content & Privacy Restrictions, then tap Content Restrictions,

  3. Tap Apps. If Don't Allow, 4+, or 9+, are selected, the Netflix app will not be shown.

To learn more, go to setting privacy settings with content and privacy restrictions on the Apple support site.

Windows computer

If you can't find the Netflix app in the Microsoft store, follow Microsoft's steps to fix issues finding or installing apps from the Microsoft Store.

Or, to watch Netflix without the app, use a supported web browser and go to www.netflix.com.

Mac computer

The Netflix app is available only on the App Store for iPhone, iPad, and Apple TV.

To watch Netflix on your Mac computer, go to www.netflix.com using a supported web browser.

Chromebook

The Netflix app is available only on Chromebooks that support Android apps. For help, follow Google's steps to get the Play Store on your Chromebook.

If your Chromebook supports Android apps and you can't find the Netflix app in the Play Store, you might need to update your parental control settings.

  1. Open the Play Store app.

  2. From the upper right, click your Profile Icon.

  3. Click Settings > Family > Parental controls.

    • If Parental controls are on, click the switch and enter your PIN to turn them off.

      Note:
      You can turn these settings back on after Netflix is installed. To learn more, or to reset your PIN, go to Google's support page for parental controls on Google Play.
    • If your Parental controls are off, continue to the next steps.

  4. Try finding the Netflix app again.

Apple TV

If Netflix is installed and you can't find it, the app might be hidden or inside an apps folder. To fix the problem, follow Apple's steps to change how apps appear on the Apple TV Home Screen.

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