If you can't find the Netflix app in the App Store on iOS or in the Play Store on Android, follow these steps.
The Netflix app might be hidden by your Play Store parental controls settings. To change this:
Open the Play Store app.
From the upper right, click your Profile Icon.
Click Settings > Family > Parental controls.
If Parental controls are on, click the switch and enter your PIN to turn them off.
If your Parental controls are off, continue to the next steps.
Try finding the Netflix app again.
Open the Settings app.
Tap Apps & notifications.
Tap See all apps, then scroll down and tap Play Store.
Tap Storage & cache.
Tap Clear cache, then tap Clear storage.
Try finding the Netflix app again.
The Netflix app might not appear in the Play Store if your phone or tablet isn't Play Protect certified.
To check your device's Play Protect status:
Open the Play Store app.
From the upper right, tap your Profile icon.
Tap Settings > About.
Under Play Protect certification, your device will show its certification status.
If your device is certified, contact Netflix Customer Service.
If your device isn't certified:
Android version 8.0 or later: Try Google's support steps to Fix issues with your Play Protect certification status, or contact your device manufacturer to ask for a Play Protect certified device.
Android version 4.4.2 through 7.1.2: Continue to the steps below.
Devices that are on older versions of Android or aren't Play Protect certified can't download from the Play Store. You may be able to install a simplified version of the app directly from Netflix if you can't download it from the Play Store.
For devices with a modified version of Android, follow the Google support steps to Fix issues with your Play Protect certification status.
To install the app from Netflix, your device must be on Android version 4.4.2 through 7.1.2.
Using the device you want to install Netflix on:
Tap Settings.
Tap Security.
Tap the box next to Unknown Sources: Allow installation of apps from sources other than the Play Store.
Tap OK to confirm this change.
To find the download, swipe down from the top of your screen.
Tap on the file, then tap Install.
After the Netflix app is installed, return to your home screen and open Netflix.
The Netflix app might be hidden by your Play Store parental controls settings. To change this:
Open the Play Store app.
From the upper right, click your Profile Icon.
Click Settings > Family > Parental controls.
If Parental controls are on, click the switch and enter your PIN to turn them off.
If your Parental controls are off, continue to the next steps.
Try finding the Netflix app again.
We're looking into this problem. To help us investigate, please contact Netflix Customer Service.
To download the Netflix app, your iPhone, iPad, or iPod touch must be running iOS 14.0 or later.
To check the version:
Go to Settings.
Scroll down and select General.
Select About.
Your version number will be listed next to Version.
If your iOS is earlier than 14.0 and you've downloaded the Netflix app in the past, see the Apple support site for instructions to redownload the Netflix app.
If your iOS is earlier than 14.0 and you haven't downloaded the Netflix app in the past, you'll need to use another device to watch Netflix.
If your iOS is 14.0 or above, follow the steps below.
Go to Settings.
Select Screen Time.
Select Content & Privacy Restrictions.
Select iTunes & App Store Purchases.
Select Installing Apps.
Select Allow.
Try Netflix again.
To learn more about restrictions on your device, go to Understanding Restrictions on the Apple support site.
We're looking into this problem. To help us investigate, please contact Netflix Customer Service.