Can't find the Netflix app

If you can't find the Netflix app on your device or in your device's app store or apps list, follow the steps to fix the problem.

Android phone or tablet

If you can't find the Netflix app in the Play Store:

Turn off or change parental control settings

The Netflix app might be hidden by your Play Store parental controls settings.

To change this:

  1. Open the Play Store app.

  2. From the upper right, tap your Profile icon.

  3. Tap Settings > Family > Parental controls.

    • If Parental controls are on, tap the switch then enter your PIN to turn them off.

      Note:
      You can turn these settings back on after Netflix is installed. To learn more, or to reset your PIN, go to Google's support page for parental controls on Google Play.
    • If your Parental controls are off, continue to the next steps.

  4. Try finding the Netflix app again.

Clear the Play Store cache

  1. Open the Settings app.

  2. Tap Apps & notifications.

  3. Tap See all apps, then scroll down and tap Play Store.

  4. Tap Storage & cache.

  5. Tap Clear cache, then tap Clear storage.

  6. Try finding the Netflix app again.

Check your Android's Play Protect status

The Netflix app might not appear in the Play Store if your phone or tablet isn't Play Protect certified.

To check your device's Play Protect status:

  1. Open the Play Store app.

  2. From the upper right, tap your Profile icon.

  3. Tap Settings > About.

  4. Under Play Protect certification, your device will show its certification status.

If your device is certified, contact Netflix Customer Service.

If your device isn't certified:

  • Android version 8.0 or later: Try Google's support steps to Fix issues with your Play Protect certification status, or contact your device manufacturer to ask for a Play Protect certified device.

  • Android version 4.4.2 through 7.1.2: Continue to the steps below.

    Note:
    For help checking your device's Android version, use Android Help to find your device manufacturer's support site.

Install the app directly from Netflix

Devices that are on older versions of Android or aren't Play Protect certified can't get the Netflix app from the Play Store. You may be able to get a simplified version of the Netflix app on this page if you can't get it from the Play Store.

For devices on a modified version of Android, follow the Google support steps to fix issues with your Play Protect certification status.

To install the app directly from Netflix, your device must be on Android version 4.4.2 through 7.1.2. For steps to check your Android version, go to the Google support site.

Using the device you want to install Netflix on:

  1. Tap Settings.

  2. Tap Security.

  3. Tap the box next to Unknown Sources: Allow installation of apps from sources other than the Play Store.

  4. Tap OK to confirm this change.

  5. Download the Netflix app.

  6. To find the download, swipe down from the top of your screen.

  7. Tap on the file, then tap Install.

  8. After the Netflix app is installed, you can change the setting back by following steps 1–3 again.

  9. Return to your home screen and open Netflix.

TV or TV-connected device

If you can't find the Netflix app on your TV or a device that connects to your TV, check to see if there are any available updates for your device and install them. For help with this step, you might need to contact your device's manufacturer.

If there aren't any available updates or your device is already on the latest version, contact your device's manufacturer for help with:

  • Checking if the Netflix app is available for your device

  • Finding or installing the Netflix app

If the manufacturer determines the Netflix app is not available for your device, you'll need to use a supported device to watch Netflix.

iPhone, iPad, or iPod touch

If you can't find the Netflix app in the App Store:

Check your iOS version

To download the Netflix app, your iPhone, iPad, or iPod touch must be running iOS 15.0 or later.

To check the version:

  1. Go to Settings.

  2. Scroll down and select General.

  3. Select About.

  4. Your version number will be listed next to Version.

If your iOS is earlier than 15.0 and you've downloaded the Netflix app in the past, see the Apple support site for instructions to redownload the Netflix app.

If your iOS is earlier than 15.0 and you haven't downloaded the Netflix app in the past, you'll need to use another device to watch Netflix.

If your iOS is 15.0 or above, follow the steps below.

Change or turn off restrictions

Note:
If Screen Time settings were set up for a child's device, you'll be prompted to enter your Screen Time passcode before changing these settings.
  1. Go to Settings.

  2. Select Screen Time.

  3. Select Content & Privacy Restrictions.

  4. Select iTunes & App Store Purchases.

  5. Select Installing Apps.

  6. Select Allow.

  7. Try Netflix again.

To learn more about restrictions on your device, go to Understanding Restrictions on the Apple support site.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Computer

Windows

If you can't find the Netflix app in the Microsoft store, you might need to fix an issue on your computer.

To fix the problem, follow Microsoft's steps to fix issues finding or installing apps from the Microsoft Store.

Or, to watch Netflix without the app, go to www.netflix.com using a supported web browser.

Mac

The Netflix app is available only on the App Store for iPhone, iPad, and Apple TV.

To watch Netflix on your Mac computer, go to www.netflix.com using a supported web browser.

Chromebook

Note:
To get the Netflix app, your Chromebook must have the Play Store installed. To install the Play Store, follow the steps from the Google support site.

If you can't find the Netflix app in the Play Store:

Turn off or change parental control settings

The Netflix app might be hidden by your Play Store parental controls settings. To change this:

  1. Open the Play Store app.

  2. From the upper right, click your Profile Icon.

  3. Click Settings > Family > Parental controls.

    • If Parental controls are on, click the switch and enter your PIN to turn them off.

      Note:
      You can turn these settings back on after Netflix is installed. To learn more, or to reset your PIN, go to Google's support page for parental controls on Google Play.
    • If your Parental controls are off, continue to the next steps.

  4. Try finding the Netflix app again.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Apple TV

To get the Netflix app, follow the steps to set up Netflix on your Apple TV.

If the Netflix app is installed and you can't find it, it might be hidden or inside an apps folder. To fix the problem, follow Apple's steps to rearrange apps on the Apple TV Home Screen.

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