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I can't find the Netflix app in my iOS or Android device's store

If you are unable to find the Netflix app in the App Store on iOS or in the Google Play Store on Android, follow the steps for your platform below.

iPhone, iPad, or iPod Touch

If you're missing the option to download the Netflix app on your iPhone, iPad or iPod touch, it typically points to some settings on the device that need to be adjusted. Follow the troubleshooting steps below to resolve the issue.

Check your iOS version

Your iOS device must be running iOS 12.0 or above to download the Netflix app. Earlier iOS versions (5.0 and above) are only able to download Netflix if the app was downloaded in the past. Follow the steps below to check your iOS version.

  1. Go to Settings.

  2. Scroll down and select General.

  3. Select About.

  4. Your version number will be listed next to Version.

If your iOS is between 5.0 and 11.4.1 and you have downloaded the Netflix app in the past, see Apple's support site for instructions on downloading an earlier version of Netflix. If your iOS is 12.0 or above, continue troubleshooting below.

Modify or disable restrictions on your iOS device

iOS 11.0 or earlier

  1. Go to Settings.

  2. Select General.

  3. Select Restrictions.

    Note:
    You will be prompted for the passcode that was created when restrictions were turned on.

    • To modify restrictions:

      1. Under Allowed Content, select Websites.

        • Specific Websites Only or Limit Adult Content should be selected.

      2. Scroll to the bottom of the list and select Add A Website.

      3. Enter https://secure.netflix.com along with any title (i.e, "Netflix App").

      4. Select Done on the keyboard.

    • To disable restrictions:

      1. Select Disable Restrictions.

      2. Enter your passcode again to disable restrictions.

  4. Try Netflix again.

iOS 12.0 or later

Note:
If Screen Time settings were set up for a child's device you will be prompted to enter your Screen Time passcode before changing these settings.

  1. Go to Settings.

  2. Select Screen Time.

  3. Select Content & Privacy Restrictions.

  4. Select iTunes & App Store Purchases.

  5. Select Installing Apps.

  6. Select Allow.

  7. Try Netflix again.

If you have any problems during this process or want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions.

Android

Verify that your Android device is Google Play Protect certified

The Netflix application may be missing from the Google Play Store if your device is not Google Play Protect certified. To check your certification status:

  1. Open the Play Store app.

  2. Select the Menu icon.

  3. Select Play Protect to view your certification status.

Note:
If you don't see Play Protect, select Settings and then scroll down to Play Protect certification.

  • If your Device is not certified and your device is running Android version 8.0 or above, contact your device manufacturer for assistance.

  • If your Device is not certified and your device is running an Android version between 4.4.2 and 7.1.2, continue troubleshooting below.

  • If your Device is certified, contact us for assistance.

Adjust or turn off parental controls

The Netflix application may be missing from the Google Play Store if your parental control settings restrict app downloads. To adjust your Google Play Store parental controls:

  1. Open the Play Store app.

  2. Select the Menu icon.

  3. Select Settings.

  4. Under User controls, select Parental controls.

    • If you see Parental controls are off, continue troubleshooting below.

      Note:
      If you use a separate, third-party parental control app you may need to turn it off as well.

    • If you see Parental controls are on, use the toggle to turn them off. You may need to enter your PIN.

  5. Try locating the Netflix app again. Once Netflix is installed you can re-enable parental controls if desired.

Clear the Play Store cache

  1. Open the Settings app.

  2. Select Apps & notifications .

  3. Select See all apps, then scroll down and select the Google Play Store app.

  4. Select Storage.

  5. Select Clear cache.

  6. Select Clear data or Clear storage.

  7. Open the Google Play Store app & try finding Netflix again.

Check your Android version

  1. Open the Settings app.

  2. Select About phone or About tablet.

  3. Look for the number under Android version.

Note:
These steps may vary by version or manufacturer. If you are unable to locate your Android version, contact your device's manufacturer for assistance.

If your Android version is 8.0 or above, contact your Android phone or tablet's manufacturer for assistance locating and installing the Netflix app.

If your Android version is 7.1.2 or below, continue troubleshooting below.

Install the app directly from Netflix

Certain devices running older versions of Android are compatible with Netflix but will be unable to download the Netflix app from the Google Play Store. These devices may be able to download a version of Netflix directly from us by following the steps below.

Note:
You must be using a device running an Android version between 4.4.2 and 7.1.2 to install Netflix from this page.

First, you'll need to set up your Android phone or tablet so you can install the app directly from us:

  1. Go to Settings.

  2. Tap Settings.

  3. Tap Security.

  4. Check the box next to Unknown Sources: Allow installation of apps from sources other than the Play Store.

  5. Tap OK to confirm this change.

Note:
You can revert back to your original settings once you have installed the Netflix app.

Then, on your Android phone or tablet:

  1. Click here to download the Netflix app.

  2. A blank screen will open and then close to indicate that the download has started.

  3. When the download is complete, swipe down from the top of your screen to open your Notification panel.

  4. Tap the downloaded Netflix file and select Install.

  5. The installation is complete when the notification bar at the top of the screen displays Successfully Installed Netflix.

  6. Find and launch the Netflix app.

  7. If prompted, enter your Netflix email and password using the on-screen keyboard.

You're now ready to watch Netflix on your Android phone or tablet, enjoy!

Note:
Rooted or uncertified Android mobile devices are unable to download the Netflix app from the Play Store. Rooted or uncertified mobile devices are not blocked from accessing Netflix, but, depending on configuration, may not function properly.