Join Netflix

Can't find the Netflix app

The Netflix app can be downloaded and installed from an app store on most devices and often comes pre-installed on newer TVs and TV streaming devices.

If you can't find the Netflix app on your device, or the app is missing from the apps list or app store, follow the steps for your device below.

The Netflix app is available in the Google Play Store only for devices with Android OS version 5 or later.

The Netflix app might be hidden by your Play Store parental controls settings.

To change this:

  1. Open the Play Store app.

  2. From the upper right, tap your Profile icon.

  3. Tap Settings > Family > Parental controls.

    • If Parental controls are on, tap the switch then enter your PIN to turn them off.

      Note:You can turn these settings back on after Netflix is installed. To learn more, or to reset your PIN, go to Google's support page for parental controls on Google Play.

    • If your Parental controls are off, continue to the next steps.

  4. Try finding the Netflix app again.

  1. Open the Settings app.

  2. Tap Apps & notifications.

  3. Tap See all apps, then scroll down and tap Play Store.

  4. Tap Storage & cache.

  5. Tap Clear cache, then tap Clear storage.

  6. Try finding the Netflix app again.

The Netflix app might not show up if your device isn't Play Protect certified.

To check your device's Play Protect status:

  1. Open the Play Store app.

  2. In the upper right, tap your Profile icon.

  3. Tap Settings > About.

  4. Under Play Protect certification, check your device's certification status.

If you see Device is certified, contact us for more help.

If your device isn't certified, you'll need to use a supported device to watch Netflix. We recommend contacting your device's manufacturer to ask for a Play Protect certified device. To learn more, go to Google's support page about Play Protect certification.

If you can't find the Netflix app on your TV or a device that connects to your TV, your device might need a software update. On most devices, you can check for updates and install them from the settings or system menu. To get the steps to update your device, check the manual that came with it or get help from the manufacturer.

If there aren't any available updates or your device is already on the latest version, contact your device's manufacturer for help with:

  • Checking if the Netflix app is available for your device.

  • Finding or installing the Netflix app.

If the manufacturer says the Netflix app isn't available for your device, you'll need to use a different supported device.

To learn how to find or open Netflix:

  1. Search the name of your provider in our Help Center.

  2. Find and open the "How to use Netflix" article for your cable box.

  3. Follow the steps in the Set Up Netflix section.

If the steps didn't work or there wasn't an article about your device, contact your provider to check if the Netflix app is available for your device.

To download the Netflix app, your iPhone or iPad must have iOS/iPadOS version 16 or later installed.

To check the version:

  1. Go to Settings.

  2. Scroll down and select General.

  3. Select About.

  4. Your version number will be listed next to Version.

If your OS version is earlier than 16 and you've downloaded the Netflix app in the past, see the Apple support site for instructions to redownload the Netflix app.

If your OS version is earlier than 16 and you haven't downloaded the Netflix app in the past, you'll need to use another device to watch Netflix.

If your iOS is 16 or above, go to the next step.

If you use Screen Time to restrict apps with specific ratings, it can cause the Netflix app not to be shown even if it's installed. To check the setting:

Note:If Screen Time settings were set up for a child's device, you'll need to enter your Screen Time Passcode during these steps.

  1. Go to Settings and tap Screen Time.

  2. Tap Content & Privacy Restrictions, then tap Content Restrictions,

  3. Tap Apps. If Don't Allow, 4+, or 9+, are selected, the Netflix app will not be shown.

To learn more, go to setting privacy settings with content and privacy restrictions on the Apple support site.

If you can't find the Netflix app in the Microsoft store, follow Microsoft's steps to fix issues finding or installing apps from the Microsoft Store.

Or, to watch Netflix without the app, use a supported web browser and go to netflix.com.

The Netflix app is available only on the App Store for iPhone, iPad, and Apple TV.

You can watch Netflix on your Mac computer by going to www.netflix.com using a supported web browser.

The Netflix app is available only on Chromebooks that can install Android apps from the Google Play Store. For help, follow Google's steps to get the Play Store on your Chromebook.

If your Chromebook supports Android apps and you can't find the Netflix app in the Play Store, follow these steps:

Follow Google's steps to update your Chromebook's operating system, then try Netflix again.

You might need to update your parental control settings if they're hiding the Netflix app.

  1. Open the Play Store app.

  2. From the upper right, click your Profile Icon.

  3. Click Settings > Family > Parental controls.

    • If Parental controls are on, click the switch and enter your PIN to turn them off.

      Note:You can turn these settings back on after Netflix is installed. To learn more or to reset your PIN, go to Google's support page for parental controls on Google Play.

    • If your Parental controls are off, continue to the next steps.

  4. Try finding the Netflix app again.

The Netflix app is no longer available on Apple TV (2nd generation) and Apple TV (3rd generation) models. Go to Apple's support site to identify your Apple TV model.

If Netflix is installed and you can't find it, the app might be hidden or inside an apps folder. To fix the problem, follow Apple's steps to change how apps appear on the Apple TV Home Screen.

Netflix is supported only on Meta Quest VR headsets using the Meta Quest Browser.

Learn how to watch Netflix using the Meta Quest Browser.

Related Articles

Related Articles

Need more help?

Contact Us