Join Netflix

Can't find the Netflix app in app stores

If you can't find the Netflix app in the App Store on iOS or in the Google Play Store on Android, follow the steps below.

Android

Verify that your device is Google Play Protect certified

The Netflix app may be missing from the Google Play Store if your device is not Google Play Protect certified. To check your certification status:

  1. Open the Google Play Store app.

  2. From the top-right, tap your Profile Icon.

  3. Tap Settings > About.

  4. Under Play Protect certification, your device will show its certification status.

If your device is certified, contact us for help.

If your device is not certified and is running Android version 8.0 or above, contact your device manufacturer for help.

If your device is not certified and is running an Android version between 4.4.2 and 7.1.2, continue to the steps below.

Adjust or turn off parental controls

Your Google Play Store parental controls settings may be hiding the Netflix app. To change this setting:

  1. Open the Play Store app.

  2. From the top-right, tap your Profile Icon.

  3. Tap Settings > Family > Parental controls.

    • If Parental controls are on, tap the switch turn them off. You can turn these settings back on after Netflix is installed.

      Note:
      For more information or help with these settings, go to Google's support site.

    • If Parental controls are off, continue to the steps below.

  4. Try finding the Netflix app again.

If you use a separate, third-party app for parental controls, you may need to turn it off as well.

Clear the Play Store cache

  1. Open the Settings app.

  2. Tap Apps & notifications.

  3. Tap See all apps, then scroll down and tap Google Play Store.

  4. Tap Storage & cache.

  5. Tap Clear cache, then tap Clear storage.

  6. Try finding the Netflix app again.

Check your Android version

Note:
These steps may vary by version or manufacturer. If you can't find your Android version, contact your device's manufacturer for help.

  1. Open the Settings app.

  2. Tap About phone or About tablet.

  3. Scroll down to find the Android version.

For Android versions 8.0 and above, contact your Android phone or tablet's manufacturer for help finding and installing the Netflix app.

For Android versions 7.1.2 and below, continue to the steps below.

Install the app directly from Netflix

Some older Android devices work with Netflix but aren't able to download the Netflix app from the Google Play Store. These devices may be able to get a version of Netflix directly from us.

Note:
You must be using a device running an Android version between 4.4.2 and 7.1.2 to install Netflix from this page. Rooted or uncertified Android devices can't download the Netflix app from the Play Store and Netflix may not work properly.

Follow the steps below using the Android device you want to install Netflix on.

  1. Tap Settings.

  2. Tap Security.

  3. Check the box next to Unknown Sources: Allow installation of apps from sources other than the Play Store.

  4. Tap OK to confirm this change.

  5. Tap here to download the Netflix app.

  6. Find your download by swiping down from the top of your screen.

  7. After the file is downloaded, tap the Netflix file and tap Install.

  8. After the Netflix app is installed, return to your home screen and launch Netflix.

    Note:
    After you've installed the app, follow steps 1 through 4 again to change your setting back.

iPhone, iPad, or iPod touch

Check your iOS version

To download the Netflix app, your iOS device must be running iOS 13.0 or later.

  1. Go to Settings.

  2. Scroll down and select General.

  3. Select About.

  4. Your version number will be listed next to Version.

If your iOS is below 13.0 but you've downloaded the Netflix app in the past, see the Apple support site for instructions on downloading an earlier version of Netflix.

If your iOS is below 13.0 and you have not downloaded the Netflix app in the past, you will need to use another device to stream Netflix.

If your iOS is 13.0 or above, continue troubleshooting below.

Change or turn off restrictions

iOS 12.0 or later

Note:
If Screen Time settings were set up for a child's device, you'll be prompted to enter your Screen Time passcode before changing these settings.

  1. Go to Settings.

  2. Select Screen Time.

  3. Select Content & Privacy Restrictions.

  4. Select iTunes & App Store Purchases.

  5. Select Installing Apps.

  6. Select Allow.

  7. Try Netflix again.

If the steps haven't fixed the problem, or you want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions.

Suggested Articles