Netflix says 'There is a problem playing the video. (1.0)'

If you see an error on your Android phone or tablet that says

There is a problem playing the video. Please try again. (1.0)

It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Clear the Netflix app data

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

1. Go to your device's home screen or apps list.

2. Tap and hold the Netflix app, then tap App info.

3. Tap Storage & cache > Clear storage > OK.

4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.