To sign up for Movistar billing with Netflix, you must sign up for a new account or rejoin through the Movistar Play website or on your Movistar set-top box. You may also qualify for Movistar billing through an active Movistar promotion. Billing eligibility is determined by Movistar.

To check if you are billed through Movistar, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Movistar to see if Netflix is a part of your service package.

If you no longer want to have Netflix charged to your Movistar bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Movistar bill, please contact Movistar directly.

Netflix is unable to provide refunds to accounts billed by Movistar. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Movistar for support. If you’d like to cancel your Movistar-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you've forgotten or are unsure of your password, visit Netflix.com/LoginHelp.

If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.

• Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.

• If you have access to your Movistar set-top box, you may still be signed in to Netflix. Launch the Netflix app and follow these steps:

  1. From the Netflix home screen, press the up arrow on your remote until you reach the menu bar, then select Settings.

  2. To update the account email address, select Change email.

  3. If prompted, enter the account password and select Next.

  4. Enter a new email address and select Next.

  5. Select Back to Settings.

• If you still can't access your account, sign in to your Movistar account on the Movistar app or website and click the Netflix icon. You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

You can contact Movistar customer support by dialing 104 from a mobile or Movistar landline, or 080011800 toll free 24 hours a day.

To sign up for Movistar billing with Netflix, you must sign up for a new account or rejoin through the Movistar Play website. Billing eligibility is determined by Movistar.

To check if you are billed through Movistar, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Movistar to see if Netflix is a part of your service package.

If you no longer want to have Netflix charged to your Movistar bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Movistar bill, please contact Movistar directly.

Netflix is unable to provide refunds to accounts billed by Movistar. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Movistar for support. If you’d like to cancel your Movistar-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you've forgotten or are unsure of your password, visit Netflix.com/LoginHelp.

If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.

1. Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.

2. If you are still unable to access your account:

   1. Contact Movistar and tell the agent you need help recovering your Netflix login information.

   2. Be prepared to give the agent the email address you wish to use for Netflix.

   3. The agent will follow their internal processes, and within 1-2 days your email address will be updated and you will receive a Netflix email guiding you to reset your password.

You can contact Movistar customer support at 800 760 760 or 600 600 3000 or movistar.cl/sucursal-virtual.

To sign up for Movistar billing with Netflix, you must sign up for a new account or rejoin through the Movistar Play website. Billing eligibility is determined by Movistar.

To check if you are billed through Movistar, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Movistar to see if Netflix is a part of your service package.

If you no longer want to have Netflix charged to your Movistar bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Movistar bill, please contact Movistar directly.

Netflix is unable to provide refunds to accounts billed by Movistar. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Movistar for support. If you’d like to cancel your Movistar-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you've forgotten or are unsure of your password, visit Netflix.com/LoginHelp.

If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.

1. Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.

2. If you still can't access your account, sign in to your Movistar account on the Movistar app or website and click the Netflix icon. You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

You can contact Movistar customer support by dialing *611.

To sign up for Movistar billing with Netflix, you must sign up for a new account or rejoin through the Movistar Play website or on your Movistar set-top box. Billing eligibility is determined by Movistar.

To check if you are billed through Movistar, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Movistar to see if Netflix is a part of your service package.

If you no longer want to have Netflix charged to your Movistar bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Movistar bill, please contact Movistar directly.

If you believe that you were charged in error and you are unable to access this Movistar-billed Netflix account, please see “I’m billed by Movistar and I'm having trouble signing in to Netflix” below. Follow the steps provided, and then contact Netflix directly to either update this email address or cancel the account.

Netflix is unable to provide refunds to accounts billed by Movistar.

If you've forgotten or are unsure of your password, visit Netflix.com/LoginHelp.

If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.

• Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.

• If you have access to your Movistar set-top box, you may still be signed in to Netflix. Launch the Netflix app and follow these steps:

  1. From the home screen within the Netflix app on your set-top box, press the up arrow on your remote until you get to the menu bar, then select Settings.

  2. To update the account email address, select Change email.

  3. If prompted, enter the account password and select Next.

  4. Enter a new email address and select Next.

  5. Select Back to Settings.

• If you still can't access your account, sign in to your Movistar account on the Movistar app or website and click the Netflix icon. You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

You can contact Movistar customer support by dialing *611 from your mobile phone or 01 8000 930930 from your fixed or mobile Movistar line.