Netflix Error tvq-pb-101 (3.1.-81)

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem, follow the steps for your device.

Smart TV

Restart your home network

1. Turn off your device, then unplug your modem and router from power.

2. After 30 seconds, plug in your modem and router.

3. Wait 1 minute, then turn on your device.

4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

Amazon Fire TV/Stick

Restart your device

1. On your Amazon Fire TV remote, press the Home button.

2. Select Settings.

3. Select My Fire TV.

   • If you don't see My Fire TV, select System or Device.

4. Select Restart.

5. Try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.