Netflix Error -11
We cannot detect a network connection on this device. Please check Network Settings to connect to an available network. (-11)
This error means your device or network might not be connected to the internet. Follow these steps to fix the problem.
Android phone or tablet
Test your internet connection
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Using a web browser, go to fast.com.
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Wait for the test to finish.
If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.
Restart your home network
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Turn off your device, then unplug your modem and router from power.
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After 30 seconds, plug in your modem and router.
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Wait 1 minute, then turn on your device.
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Try Netflix again.
What to do next
We're looking into this problem. To help us investigate, contact us.
Android TV
Check your internet connection
You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.
If other apps don't work or you get a network error, it usually means your device isn't connected.
To get the connection steps for your device:
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Check the instructions or manual that came with your device.
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Contact the device's manufacturer for help connecting your device to the internet.
If your device is connected and you still have issues, go to the next steps.
Restart your home network
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Turn off your device, then unplug your modem and router from power.
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After 30 seconds, plug in your modem and router.
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Wait 1 minute, then turn on your device.
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Try Netflix again.
Improve your Wi-Fi signal
To improve your Wi-Fi:
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Move your router and your device closer to each other. If possible, put them in the same room.
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Move your router away from other wireless devices and appliances.
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Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
Contact your internet service provider
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
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Check for an internet outage in your area.
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Fix common router or modem issues and incorrect network settings.
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Restart or reset your network's connection.
While talking with your ISP, let them know:
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Whether the issue happens only on one device, or other devices on the same network.
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Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
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Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
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Try playing Netflix again to make sure the problem is fixed.