Virgin Mobile billing for Netflix is currently available to eligible customers who sign up for a new account or rejoin through an active Virgin Mobile promotion.
To sign up for Virgin Mobile billing with Netflix, you must first qualify for an active Virgin Mobile promotional offer. After redeeming your offer, you will be automatically enrolled in Virgin Mobile billing. Billing eligibility is determined by Virgin Mobile.
To check if you are billed through Virgin Mobile, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with Virgin Mobile to see if Netflix is a part of your service package.
If you no longer want to have Netflix charged to your Virgin Mobile bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your Virgin Mobile bill, please contact Virgin Mobile directly.
Netflix is unable to provide refunds to accounts billed by Virgin Mobile. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Virgin Mobile for support. If you’d like to cancel your Virgin Mobile-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.
Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.
If you are still unable to access your account:
Contact Virgin Mobile and ask them to resend you the promotion redemption email.
Click the link in the email. Make sure you are signed out of Netflix on the device you are using.
You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.