Netflix Error tvq-nw-104 (500)

If you experience the error code tvq-nw-104 (500), often accompanied by the following message:

Netflix has encountered an error. Retrying in [X] seconds.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Smart TV

Sign out of Netflix

Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.

If your device is on an error screen:

Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.