Once you've signed up for the Sky Entertainment Plus Package, you will receive an email with activation instructions. If you are new to Sky, click the link to set your personal PIN (sky.de/registrieren). Once you've set your PIN, click the link to activate your Netflix account (sky.de/netflix-aktivieren) and follow the prompts to link your existing Netflix account to your Sky Entertainment Plus Package, or create a new Netflix account to link to your Sky Entertainment Plus Package.

You can also link your Netflix account to your Sky Entertainment Plus Package by launching the Netflix app on your Sky Q set-top box; make sure you're not launching the app from your Smart TV or another device. Follow the prompts to either link your existing Netflix account to your Sky Entertainment Plus Package or create a new Netflix account to be linked to your Sky Entertainment Plus Package. You may need to sign out of your Netflix account on your Sky Q set-top box to begin the linking process.

If you accidentally connect the wrong account to your Sky Entertainment Plus Package, see I accidentally linked the wrong Netflix account to my Sky Entertainment Plus Package. What should I do? below

Please contact Sky to see if Netflix is included with your Sky Entertainment Plus Package.

If you accidentally connect the wrong account to your Sky Entertainment Plus Package, follow these steps:

1. Sign out of the Netflix app on all of your devices.

2. Contact Sky at sky.de/netflix-hilfe. Tell the agent you have a Netflix subscription through your Entertainment Plus Package, and you connected the wrong Netflix account to the package.

3. Ask the agent to cancel your Entertainment Plus Package.

4. Once the agent has confirmed the cancellation is complete, ask the agent to immediately re-enroll you in the Entertainment Plus Package that includes Netflix.

5. Sky will send an email that contains an activation link. Click on the activation link and follow the prompts to connect your desired Netflix account. Or, launch the Netflix app on your Sky Q set-top box and follow the prompts to connect your desired Netflix account.

If you cancel your Sky Entertainment Plus Package or service, one of two things will happen:

• If your Netflix account has a valid method of payment (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your method of payment.

• If your Netflix account does not have a valid method of payment on file, your account will go on hold. To continue streaming, visit netflix.com/youraccount and add a new method of payment.

To change your plan, sign in to Netflix and visit your Account page. Then select Change Plan to view and select available plans.

If you upgrade to the Premium 4 Screen plan, the additional charge, based on Netflix retail price, will be reflected on your Sky bill.

Once you link your account to your Sky Entertainment Plus Package, your gift balance will be held on your account for future use. In the future, if you cancel your Entertainment Plus Package, we will continue to bill your Gift Card or promotional balance.

It's possible that you accidentally mistyped your email while linking your account and created a duplicate account. To resolve this, try the following:

1. Start from the Sky landing page. Make sure you are signed out of Netflix on the device you are using.

   • If you are not already signed in to your Sky account, you will be prompted to sign in.

2. You will be directed to a sign-in page with your email address auto-populated.

3. Confirm that the email address you entered is typed correctly. If not, follow the steps under "I accidentally linked the wrong Netflix account to my Sky Ultimate on Demand subscription. What do I do now?" to link the correct account to your Sky subscription.

To unlink your Netflix account from your Sky Entertainment Plus Package and stop paying for Netflix through Sky, please contact Sky customer support.

• If your Netflix account has a valid method of payment on file, we will immediately resume billing your method of payment and your streaming will continue uninterrupted. If you do not want to continue your Netflix membership, please contact us after you've cancelled with Sky.

• If you joined Netflix through the Sky Entertainment Plus Package and have not added another method of payment to your Netflix account, your account will immediately go on hold. To continue streaming, you must visit your Netflix Account page and add a new payment method.

You can contact Sky customer support at sky.de/netflix-hilfe. Be sure to tell the Sky agent that you have Netflix through your Entertainment Plus Package.