Netflix says 'There was a problem playing the video. (1.20)'

If you see an error on your Android phone or tablet that says

There is a problem playing the video. Please try again. (1.20)

It usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.

Sign out of Netflix

1. Open the Netflix app.

2. In the lower right, tap My Netflix.

3. In the upper right, tap the Menu.

4. Tap Sign Out, then tap Sign Out to confirm.

5. Sign back into your Netflix, then try again.

Clear the Netflix app data

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

1. Go to your device's home screen or apps list.

2. Tap and hold the Netflix app, then tap App info.

3. Tap Storage & cache > Clear storage > OK.

4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.