If you see an error on your Android phone or tablet that says
There is a problem playing the video. Please try again. (1.20)
It usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
Open the Netflix app.
In the lower right, tap My Netflix .
In the upper right, tap the Menu .
Tap Sign Out , then tap Sign Out to confirm.
Sign back into your Netflix, then try again.
Go to your device's home screen or apps list.
Tap and hold the Netflix app, then tap App info.
Tap Storage & cache > Clear storage > OK.
Try Netflix again.