du billing for Netflix is currently available to eligible customers who sign up for a new account or rejoin through an active du promotion.
To sign up for du billing with Netflix, you must first qualify for an active du promotional offer. After redeeming your offer, you will be automatically enrolled in du billing. Billing eligibility is determined by du.
To check if you are billed through du, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with du to see if Netflix is a part of your service package.
If you no longer want to have Netflix charged to your du bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your du bill, please contact du directly.
Netflix is unable to provide refunds to accounts billed by du. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact du for support. If you’d like to cancel your du-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.
Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.
If you are still unable to access your account:
Email du at firstname.lastname@example.org with the following information to have a new registration link sent:
du mobile plan
registered email address
Click the link in the SMS from du. Make sure you are signed out of Netflix on the device you are using.
You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.