If you see one of the following errors:
Netflix is Currently Unavailable
Netflix is currently unavailable. Please check your internet connection, or go to www.netflix.com/support for more information
It typically indicates that your app requires an update, or points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.
From the Apple TV main menu, select Settings.
Select General.
Select Software Updates.
Select Update Software/Update automatically.
Select Download and Install.
Once the update is complete, try Netflix again.
From the Apple TV main menu, select Settings.
Select General.
Select About.
Verify that your software version is 6.2.1 or above.
From the main menu, select Settings.
Select General.
Select Network.
Select Wi-Fi or Ethernet.
For Wi-Fi
Select your Wi-Fi network.
Select Configure IP, then Automatic.
Select Configure DNS, then Automatic.
For Ethernet:
Select Ethernet.
Select Configure IP, then Automatic.
Select Configure DNS, then Automatic.
Press Menu until you are returned to the main menu of the Apple TV.
Once you've completed these steps, or if your DNS settings were already set to "Automatic," try connecting to Netflix again.
From the main Apple TV menu, navigate to Settings.
Select General.
Select Network.
Select Test Network.
Select OK.
Select Yes.
Select the download speed you expect from your internet connection.
If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.
Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.
To fix the problem:
Follow Apple's steps to reset or restore your Apple TV to its factory settings.
After resetting your Apple TV and finishing the initial setup, try Netflix again.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Go to the home screen, then tap App Store.
Tap Search, and enter "Netflix".
In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
When the update is done, try Netflix again.