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Netflix says 'Netflix is Currently Unavailable.'

If you see one of the following errors:

Netflix is Currently Unavailable

Netflix is currently unavailable. Please check your internet connection, or go to www.netflix.com/support for more information

It typically indicates that your app requires an update or points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

  1. Go to the Apple TV menu, then select Settings.

  2. Select General > Software Updates > Update Software.

  3. Select Download and Install.

  4. When the update is done, try Netflix again.

If you see the message Your Apple TV is up to date and Apple TV's software version is 6.2.1 or earlier, we recommend going to Apple's support site or contacting Apple for more help.

  1. Go to the Apple TV menu, then select Settings.

  2. Select General > Network.

  3. Select Wi-Fi or Ethernet.

    • If you select Wi-Fi:

      1. Select your Wi-Fi network.

      2. Select Configure IP, then Automatic.

      3. Select Configure DNS, then Automatic.

    • If you select Ethernet:

      1. Select Configure IP, then choose Automatic.

      2. Select Configure DNS, then choose Automatic.

  4. Try Netflix again.

  1. Go to the Apple TV menu, then select Settings.

  2. Select General > Network > Test Network.

  3. Select OK, then follow the steps on the screen to start the network test.

If the test fails or your Apple TV can't connect to the internet, follow Apple's steps to fix a connection issue with your Apple TV.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

These steps will erase your Apple TV, reset saved settings, and clear data stored on your device, such as your Netflix login and your Wi-Fi name and password. Make sure to have this information ready, and follow these steps only if other steps haven't fixed the issue.

To fix the problem:

  1. Follow Apple's steps to reset or restore your Apple TV to its factory settings.

  2. After resetting your Apple TV and finishing the initial setup, try Netflix again.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

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