Netflix says 'Netflix is Currently Unavailable.'

If you see an error that says

Netflix is Currently Unavailable

It typically points to a software or network connectivity issue that is preventing your Apple TV from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Note:
This error only occurs on Apple TV 2 and Apple TV 3. If you experience this error on Apple TV 4 or Apple TV 4K, please contact customer service.

Visit Netflix.com on a computer

To pinpoint your issue, sign in to Netflix.com on a computer using the same network as your device.

  • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

  • If you do not see a Netflix Site Error, continue troubleshooting below.

Restart your Apple TV

  1. Unplug your Apple TV and the TV it's connected to for at least 2 minutes.

  2. Plug both devices back in.

  3. Turn both devices back on.

  4. Try Netflix again.

Update the firmware on your Apple TV

  1. From the Apple TV main menu, select Settings.

  2. Select General.

  3. Select Software Updates.

  4. Select Update Software/Update automatically.

  5. Select Download and Install.

  6. Once the update is complete, try Netflix again.​

Note:
If your Apple TV displays the message Your Apple TV is up to date and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting Apple's support site for assistance. To check your firmware version, follow the steps below.
  1. From the Apple TV main menu, select Settings.

  2. Select General.

  3. Select About.

  4. Verify that your software version is 6.2.1 or above.

Update your network settings

  1. From the main menu, select Settings.

  2. Select General.

  3. Select Network.

  4. Select Wi-Fi or Ethernet.

    • For Wi-Fi

      1. Select your Wi-Fi network.

      2. Select Configure IP, then Automatic.

      3. Select Configure DNS, then Automatic.

    • For Ethernet:

      1. Select Ethernet.

      2. Select Configure IP, then Automatic.

      3. Select Configure DNS, then Automatic.

  5. Press Menu until you are returned to the main menu of the Apple TV.

Once you've completed these steps, or if your DNS settings were already set to "Automatic," try connecting to Netflix again.

Test your internet connection

  1. From the main Apple TV menu, navigate to Settings.

  2. Select General.

  3. Select Network.

  4. Select Test Network.

  5. Select OK.

  6. Select Yes.

  7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Reset all settings on your Apple TV

Note:
Resetting all settings on your Apple TV (also known as a "hard reset") may clear any saved data or passwords (including Wi-Fi passwords) currently stored on the Apple TV. Perform these steps with caution if other troubleshooting steps haven't resolved the issue.
  1. Press and hold the Menu button on the Apple TV remote until it returns you to the Home Screen.

  2. Select Settings.

  3. Select General.

  4. Select Reset.

  5. Select Reset All Settings.

  6. Confirm that you would like to Reset All Settings.

Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again.

What should I do next?

If you are still having trouble connecting to Netflix, you'll want to contact the person that set up your home network. They should be able to help resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.