Netflix says 'There was a problem with this download. (10023-1200)'

If you see an error on your iPhone, iPad, or iPod touch that says

There was a problem with this download. Please check your network connection and try again. (10023-1200)

It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Check the date and time on your Apple iPad, iPhone or iPod touch

If the date and time of your device is significantly different from the current date and time, you will have a problem playing your video.

  1. Tap the Settings icon on the Home screen.

  2. Tap General.

  3. Tap Date & Time.

    • If the date and time are incorrect, tap either the date or time to adjust them, or simply toggle the Set Automatically field to On.