Netflix Error tvq-st-141

If you see the error code tvq-st-141, often accompanied by one of the following messages:

Unable to connect to Netflix. Please try again or visit: www.netflix.com/help
Netflix has encountered an error. Retrying in [X] seconds.

It usually means that there is information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Roku

Try again

Select Try Again from the error screen, then try Netflix again.

Reload the Netflix app

  1. Select More Details on the error screen.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

Smart TV

Try again

Select Try Again from the error screen, then try Netflix again.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.