Netflix says 'The download feature is not supported on this device because external storage was not found. (OF.NA.5)'

1. Open your device's Settings app.

2. Tap Storage & USB.

3. Tap Eject.

4. Turn off your phone.

5. Depending on your device, remove the SD card tray or back cover. (If needed, lift the latch that keeps the SD card in place.)

6. Remove the SD card from the slot.

7. Place the SD card back into the slot. (If you lifted a latch, press it back down.)

8. Turn your phone back on, launch the Netflix app, and try to download your title again.

Try using a different SD card in your device. If you're able to successfully store downloaded TV shows and movies on a different SD card, there may be a problem with your original SD card that requires formatting or replacement. For assistance with formatting your SD card, consult your device manufacturer.