If you see an error that says
We're having trouble accessing these titles for you right now. Please try again later.
It usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps for your device to resolve the issue.
If the error message is followed by an error code, search our Help Center for the error code (for example, "ui-1111").
Go to the Netflix home screen, then go left to open the menu.
Go to the bottom of the menu, then go right and select Get Help.
Select Sign out.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
We're looking into this problem. To help us investigate, contact us.