If you see an error that says
We're having trouble accessing these titles for you right now. Please try again later.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
If your error message is followed by an error code, search our Help Center for the error code you're experiencing (e.g. "ui-1111").
Begin from the Netflix Home screen.
To open the menu, navigate left and select Get Help.
If you don't see Get Help, navigate up and select Settings or the Settings icon .
Select Sign out.
Select Yes to confirm.
If you don't see Get Help, Settings, or the Settings icon:
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Sign out, Start Over, Deactivate, or Reset.