Netflix says 'We're having trouble accessing these titles for you right now.'

If you see an error that says

We're having trouble accessing these titles for you right now. Please try again later.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

If your error message is followed by an error code, search our Help Center for the error code you're experiencing (e.g. "ui-1111").

Samsung Smart TV

Sign out of Netflix
  1. Begin from the Netflix Home screen.

  2. To open the menu, navigate left and select Get Help.

    • If you don't see Get Help, navigate up and select Settings or the Settings icon gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

You'll now be given the option to sign in as a different Netflix member.

If you don't see Get Help, Settings, or the Settings icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

You'll now be given the option to sign in as a different Netflix member.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.