Netflix says 'We're having trouble accessing these titles for you right now.'

If you see an error that says

We're having trouble accessing these titles for you right now. Please try again later.

It usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps for your device to resolve the issue.

If the error message is followed by an error code, search our Help Center for the error code (for example, "ui-1111").

Samsung Smart TV

Sign out of Netflix
  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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