Netflix says 'We're having trouble accessing these titles for you right now.'

If you see an error that says

We're having trouble accessing these titles for you right now. Please try again later.

It usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps for your device to resolve the issue.

If the error message is followed by an error code, search our Help Center for the error code (for example, "ui-1111").

Sign out of Netflix
  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

We're looking into this problem. To help us investigate, contact us.

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