Netflix Error HTP-998

If you experience the error code HTP-998, often accompanied by the following message:

We're having trouble accessing these titles for you right now. Please try again later.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Restart your home network

1. Turn off your device, then unplug your modem and router from power.

2. After 30 seconds, plug in your modem and router.

3. Wait 1 minute, then turn on your device.

4. Try Netflix again.

Note:

Some devices, modems, and routers might take longer to reconnect to the Internet.

All other devices

We're looking into this problem. To help us investigate, contact us.