Netflix Error HTP-403

If you experience the error code HTP-403, often accompanied by the following message:

We're having trouble accessing these titles for you right now. Please try again later.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Roku

Go to Netflix.com on a web browser
  1. Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.

  2. Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.

    • If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.

Smart TV

Go to Netflix.com on a web browser
  1. Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.

  2. Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.

    • If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.

All other devices

We're looking into this problem. To help us investigate, contact us.

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