To reset your password by email:
Tap Recover Password from the Netflix app.
Select the option to reset your password by Email.
Enter your email address and select Email Me.
Follow the steps in the email you receive. The email typically arrives within a few minutes, and contains a link that will sign you in to Netflix automatically. Once signed in, you'll be asked to create a new password.
Note:If you choose Sign out of all devices during the reset process, it may take up to 8 hours to fully disconnect all devices signed in to your account.
Link expired
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Check additional folders (spam, junk or promotions) and any email filters you set up.
If you can't find the password-reset email after checking your spam folder, try adding info@account.netflix.com to your contact list. Then resend the email to yourself.
If you still don't receive the email, there may be a delay with your email provider. Please wait 5 hours, then check your inbox again.
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Delete any Netflix password-reset emails that you might have sent to yourself.
Once you've deleted the emails, tap Recover Password from the Netflix app.
Select the option to reset your password by Email.
Enter your email address and select Email Me.
Go back to your email and follow the steps in the new Netflix password-reset email.
If you still have trouble, use a different computer, mobile phone, or tablet to access the email, then click the password reset link.