Netflix Error UI-800-3 (%MSL_INTERNAL_CODE%)

If you experience the error code UI-800-3 (%MSL_INTERNAL_CODE%), often accompanied by the following message:

Netflix has encountered an error. Retrying in [X] seconds.

it typically points to a problem with your connection settings. Follow the troubleshooting steps for your device below to resolve the issue.

Smart TV

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.